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Customer Service Support

Date:  Oct 21, 2021
Country:  United Kingdom
State / Province:  Berkshire
City:  Winnersh
Job Type:  Internal Temporary Worker
Job ID:  42641

Job Description

 

Keysight Technologies, as the world's leading electronic measurement company, has been unlocking electronic measurement insights for 75 years. Keysight employees serve customers in more than 100 countries, delivering solutions in wireless communications, aerospace and defense and semiconductor markets with world-class platforms, software and measurement solutions.

 

We are looking for an outstanding people oriented Customer Service Administrator for our team in Winnersh! You will be responsible for interfacing with customers, logistics, manufacturing and service representatives to handle a variety of post-sales service functions. You will solve complex administrative problems requiring breadth/depth of customer service knowledge.

 

You will be in charge of:

  • Performing the administration support to our customers, ensure that we are managing the repair/calibration requests Point of contact for the support customers, handling their enquiries.
  • Handling customer escalations
  • Ensuring quotation and invoicing requirements are met.

Job Qualifications

 

  • Requires higher education or specialized training/certification related to customer service or administration, or equivalent combination of education and experience.
  • Typically a minimum of 2 years relevant experience for entry to this level.
  • Requires extensive customer service and administration knowledge and skills to complete specialized tasks.

 

Skills:

  • Must have excellent written, verbal and presentation skills.
  • Must be detail-oriented and have excellent customer service, organizational and follow-up skills.
  • Must be able to interact effectively and cooperatively with employees at all levels.
  • Must be able to operate in a complex organization and handle multiple tasks simultaneously.

Job Function

Customer Service

 

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

None

Duration (Temp Positions Only):

13 - 24 months

 

Candidates can be considered to work from the following locations:

 

EMEA : United Kingdom : Berkshire : Winnersh

Job ID : 42641 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

 


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