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Technical Support Engineer, Expert

Date: 
Country:  Japan
State / Province:  Tokyo-To
City:  Tokyo
Job Type:  Regular
Job ID:  36982

Job Description

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product changes/enhancements. May support 3rd party products and be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation. Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.

 

  • Reduces broad concepts, business strategies into structured projects
  • Leads the design/delivery of support solution processes; is the key technical contributor
  • Solves complex, high impact technical and support problems
Job Qualifications
  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 8+ years relevant experience for entry to this level.  Postgraduate and/or certification/ license may be required.
  • Requires specialized depth and/or breadth of expertise in job.  Not a natural progression from Advanced/Senior level.
Job Function

      

     

Shift:

            

          

 

Day Job

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

< 25%

            

 

Duration (Temp Positions Only):

Not Applicable 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : Japan : Tokyo-To : Tokyo

Job ID : 36982 


Job Segment: Technical Support, Engineer, Technical Support Engineer, Field Service, Technology, Engineering, Manufacturing, Customer Service