Technical Support Engineer (Japanese Speaking)
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.
Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified. We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.
At Keysight, Inclusion, Equity & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube
Job Description
You will be responsible for providing factory-based product and application support for Keysight’s instruments. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities.
• Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
• Uses in-depth technical or scientific knowledge and product expertise to research and resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
• For new products ensures support plan, repair levels, and production support plans are developed and implemented.
• Provide technical product and measurement consulting on presales opportunities.
• May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.
• May be responsible for writing product/process user documentation
• May develop and deliver technical training to the Keysight technical support teams, such as field service and remote service engineers
• Works on technical marketing assignments with clearly defined objectives
• Solves problems of limited scope and complexity
Job Qualifications
• Bachelors or Masters Degree in Electrical and Electronics Engineering or equivalent.
• Fresh Graduates are encouraged to apply
• Some application and technical knowledge in test and measurement, semiconductor or electronics industry
• Communication (verbal and written) and presentation skills in Japanese and English
• Knowledge in Visual Studio, C#, C++ will be an added advantage
Job Function
Marketing
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Shift: |
Day Job |
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Schedule: |
Full Time (F) |
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Travel Required: |
< 25% |
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Employment Program: |
Regular |
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Duration (Temp Positions Only): |
> 24 months |
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***Keysight is an Equal Opportunity Employer.***
Candidates can be considered to work from the following locations:
APAC : Japan : Tokyo-To : Hachioji || APAC : Japan : Tokyo-To : Tokyo
Job ID: 50285
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Technical Support, Technical Support Engineer, Electronics Engineer, CSR, Aerospace Engineering, Technology, Engineering, Management