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Technical Customer Success Specialist

Date:  Jun 9, 2021
Country:  Singapore
State / Province:  Singapore
City:  Singapore
Job Type:  Regular
Job ID:  40891

Job Description

Description 
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

We’re recognized as a Great Place to Work across the globe due to our robust culture and dynamic working environment. Our global team acts as “One Keysight,” using collaboration, inclusivity, and integrity to advance technology. We’re driven and curious, and we value all ideas, especially bold ones. And our strong culture extends far beyond our own walls. We leverage our corporate social responsibility framework to support our communities, nurture the next generation of engineers, and promote environmental sustainability. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

The global electronics manufacturing has seen growth over the past few years and Keysight is helping customers achieve business outcomes with our Industry 4.0 big data analytics solutions. 
The Software Solutions Team are in need of a Technical Customer Success Specialist to drive successful post-sales deployments and user experience throughout the lifecycle of the big data advanced analytics in electronic manufacturing applications. The TCSS is a hands-on expert, in close partnership with the field application team and R&D, to ensure a successful experience from setup to utilization of the portfolio for the customers. The TCSS will work with the Program Manager as part of the Customer Success Team to help our customers accelerate and achieve Return-Of-Investments that will drive renewal and revenue scale organically. The TCSS will combine deep technical knowledge of the domain and business requirements to drive priorities and problem resolutions that matters most to customer success and adoption.

Responsibilities 
•    Proficiency with Linux and Windows.
•    Ability to create/modify batch/shell scripts.
•    Knowledge of Java configuration troubleshooting.
•    Knowledge of Windows/Linux software/configuration troubleshooting.
•    Experience with data acquisition and ingestion.
•    Knowledge of networking knowledge/configuration.
•    Knowledge and hands on experience on cloud deployments.
•    Knowledge of Hadoop/kdb+ configuration and installation.
•    Experience with containers services in Docker/Kubernetes
•    Working closely with partner teams to identify & track dependencies required for client success.
•    Writing documentation, FAQs, and knowledge base articles in response to customer feedback.
•    Build and expand technical training material for field and customer.
•    Should be comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues.
 

Job Qualifications

  • Bachelor’s degree or equivalent in electrical/electronic/computer engineering or computer science.
  • 5+ years of relevant working experience.
  • Experience with customer success management with technical nature.
  • Customer outcome focussed
  • Ultimate team player to drive resolution on challenges in a cross-functional global organization.
  • Strong time and project management skills; extremely detail oriented.
  • Excellent communication skills and ability to work well with external customers and users.
  • Fluency in English is required. Fluency in Mandarin will be a great bonus.
  • Prior experience or proven ability to successfully work in the field.
  • 10-30% world-wide travel when required (post Covid-19).

Job Function

R&D

 

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

25 - 50%

Employment Program:

Regular

Duration (Temp Positions Only):

Not Applicable

 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : Singapore : Singapore : Singapore

Job ID : 40891 


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