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Inside Sales Representative

Date: 
Country:  Singapore
State / Province:  Singapore
City:  Singapore
Job Type:  Regular
Job ID:  36166

Customer Success Specialist

At Keysight Technologies, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement solutions in the industry, with advanced software to match. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world.

Keysight’s Global Sales organization is looking for a Customer Success Specialist to become part of its new, exciting and dynamic team! 

The Software and Services Customer Success Specialist (CSS) demonstrates proven and disciplined sales methodologies and is responsible for renewal sales of existing KeysightCare software and services solutions, and the upselling of the Keysight Software Portfolio to the entire customer organization, from technicians to executives. Their focus will be on acting as a trusted advisor to our customers, influencing long-term strategic direction, whilst building and maintaining customer relationships to ensure the timely and effective renewal of existing customers agreements.

The successful CSS leads the development and disciplined execution of the renewal playbook for the assigned territory in the South East Asia region to generate business growth opportunities. Navigating complex selling processes; they proactively lead customers through the sales process to close renewal opportunities. CSS’ explore and understand complex customer requirements on a business level to engage, educate, and ensure satisfaction of the installed base. They must develop outstanding renewal account plans while gaining understanding of Keysight’s board software solutions portfolio to build a strong renewal funnel and incremental upsell opportunities.

Job Description

Responsible for selling and closing sales of company software and services renewals to end-user customers in assigned territory, industry, or accounts, primarily through outbound and inbound telephone sales activities. May act as sole sales representative for assigned territory, industry, accounts, or products. Represents the company to the customer and the customer to the company in all sales-oriented activities. Focuses on acquiring new customers and retaining and growing an existing installed base of customers. Carries team or individual quota. Leads Customer Business Reviews and other Sales related projects requiring coordination with partner organizations within the business.

 

Measurables

  • Quota Performance
  • Renewal Rate Performance
    • In Order Dollars
    • In Number of Agreements
    • Growth YoY
    • Upsell
    • Renewal Health Analysis
Job Qualifications

Bachelors or Master Degree or University Degree or equivalent. Minimum of 1-2yrs relevant experience with typically 2-4yrs

Some key competencies

  • Demonstrated track record in disciplined execution of a renewals process including funnel management to enable reaching and exceeding sales goals in a services business.
  • Strong ability to manage complex sales funnel and develop business plans to enable and accelerate sales growth
  • Strong Customer relationship building skills at all levels
  • Skilled negotiator
  • Strategic scheduled approach to selling; driven by disciplined execution and proactive proven sales methodologies and mentality
  • Goal Driven with strong relationships inside and outside the company and drives for robust internal partnerships and collaborations cross-functionally
  • Win/ win attitude with sound judgment and resource management
  • Curious/Learning Mindset with a fierce and unwavering desire to know and learn more about their customer and their own profession
  • Works collaboratively with service sales colleagues, Keysight business centers, marketing and delivery teams to maximize business results and create growth opportunities

Keysight is an equal opportunity employer.

Job Function
Sales

      

     

Shift:

            

          

 

Day Job

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

< 25%

            

 

Duration (Temp Positions Only):

Not Applicable 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : Malaysia : Penang : Penang || APAC : Singapore : Singapore : Singapore

Job ID : 36166 


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