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Customer Serv Ops Sr Rep

Date:  Apr 7, 2021
Country:  China
State / Province:  Shanghai
City:  Shanghai
Job Type:  Regular
Job ID:  39693

Job Description

1.Communicate with customers regarding their account status and make subsequent collection of payments

2.Follow up with Order management team and or banks as required.

3.Utilize the system and /or tools available for information to validate and resolve the issues directly

4.Ensure timely and correct routing of customer information/requests which require further investigation to the appropriate internal business partners

5.Be a communication linkage with the order management team and escalations to the DMs and credit department for effective resolutions

6.Metrics reporting to the management on their portfolio

7.Provide quality comments for invoice/accounts in their portfolio with regular follow up per the Invoice Life Cycle

8.1st contact point for business partners issue /escalation.

9.Provide / Analysis data trade for the reporting for entire AP collection.

Job Qualifications

  • 1.Bachelor degree with up to 3 years and above collection or related work experience; experience in bank bills department a plus.

    2.Excellent communication and negotiation skills with ability to deliver results and to resolve problem;

    3.Bills checking experience in banks a definite plus,

    4.Strong initiative and drive, must be a self starter;

    5.Customer satisfaction oriented (internal and external)

    6.Excellent Communication skills in voice or written media, Chinese, English & Korean.

    7.Excellent knowledge of PC tools and Microsoft knowledge, experience in Oracle and Siebel an added advantage,

    8.Teamwork skill is required

    9.Integrity and able to work under tremendous pressure

Job Function

Finance, AR, Credit& Collection

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

APAC : China : Shanghai : Shanghai

Job ID : 39693 


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