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Customer Service Engineer

Date: 
Country:  Korea
State / Province:  Seoul
City:  Seoul
Job Type:  Regular
Job ID:  37215

Job Description

Customer Service Engineer of In-Circuit Test System i3070/i1000D, AXI system 5DX and functional test system responsible to provide technical support to the customers system maintenance and solution services support. Work with customer to identify root cause of the technical issue and provide diagnosis resolution to solve test system issue. Provide technical feedback to product/test system engineering team for system enhancement to meet market/industry standard. Other key responsibilities are:

- Repair & Troubleshooting
- Preventative maintenance
- System Calibration
- Installation
- Remote and onsite support, off-the office hour when necessary
- Software support such as software & license installation, software updates and software patches
- Site preparation and system verification
- Customer training

Job Qualifications

- Minimum 1 year of related work experience. The job shall re-scope to Senior role if you have more relevant experience.  

- Possess a Bachelor’s degree in electrical engineering or equivalent fields
- Familiar and possess basic technical understanding of In-Circuit Test System i3070/i1000D, AXI system 5DX and functional test system
- Have good Interpersonal & communication skills.
- Customer focus and organizational skills with the ability to manage multiple projects under tight deadline constraints.
- Works with uncompromising integrity.
- Ability to network effectively with customers from all levels and diverse background. 
- Work independently and is a strong team player

Job Function
Support / Service

      

     

Shift:

            

          

 

Day Job

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

25 - 50%

            

 

Duration (Temp Positions Only):

Not Applicable 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : Korea : Seoul : Seoul

Job ID : 37215 


Job Segment: Engineer, Electrical, Testing, Systems Engineer, Customer Service, Engineering, Technology