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Business Process Analyst

Country:  United States
State / Province:  California
City:  Santa Clara
Job Type:  Regular
Job ID:  36088

Job Description

Keysight is the world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science.

This newly created position will be part of the Keysight Global Services Organization, which helps customers manage test instruments across the instruments' lifecycles - calibration, repair, technology refresh, asset management, consulting, training and product purchase alternatives. With service centers in over 30 countries, Services is a people intensive, locally driven business with a global reach.

The Keysight Global Services Organization helps customers find new ways to maximize their asset usage, streamline their engineering operations, and achieve lower costs.     

As the newest member of KGSOs Central Marketing Operations team, you will be responsible for managing processes and data which enable our WW field to quote, sell and obtain pricing for our portfolio of Multivendor service offerings.  You will operate as the focal point for coordinating communication across various teams, gathering information for each new Multivendor product introduction and performing research to solve issues and answer inquiries.  Based on defined business strategies, you will also be responsible for their application to calculate target pricing and enable sales through data entry/maintenance of the portfolio in our ERP systems. Due to direct impact to sales, accuracy, ability to prioritize and operate with a sense of urgency are key to our success.

With time in position and a proven track record of results, person in this role can expect to progress and expand reach from managing within existing/defined processes to one of influencing/defining and becoming a lead or key contributor to future programs/processes.  To aid in this growth path and as the team is small and assignments vary greatly, there’s expectation/opportunity to cross train with peers to understand the services business beyond the portfolio you are directly managing and to provide coverage during peak and/or during vacations, etc.  An ideal candidate is an energetic self-starter that is open to change while interested in growing in the role and with Keysight as it evolves over time.

Job Qualifications
  • Bachelors or equivalent. Typically 2-4 years relevant experience for entry to this level.
  • Must have proven track record of results in the following areas to be most effective in this role, looking to fill position with a candidate that will be interested in growing with position, expanding role and complexity of assignments overtime as contributions and experience dictate.  Initial assignments may be repetitive in nature, however, degree of freedom and complexity of assignments are expected to increase/expand.
  • Soft skills/working approach:
  • Flexible, driven, self-starter that works well within a team environment
  • Persistent with detail – high level of accuracy and integrity regarding policy adherence
  • Deals well with changing direction and/or ambiguity- interested in being part of a solution and enabling new growth areas
  • Comfortable with making decisions, with best available information and taking calculated, informed risks



Technical background/knowledge:

Process –

  • Document key processes, ensure methods are efficient and aligned with business control policies
  • Experience in cross training of peers to provide coverage is highly desired
  • Experience with transitioning/replacing toolset and working with IT to define and represent business requirements is highly desired
  • Data Management and portfolio management- 
  • High degree of accuracy – proven experience in checking /validating work
  • Receive, and review high volume of field requests, comparing against existing portfolio and validating request – making a judgement call of if action is needed
  • Coordinating research, communication, redirection and decisions across various teams
  • Experience in managing large master data sets that control field selling – what’s available for sale
  • Data entry and maintenance of data set through creation/updating of portfolio –
  • Familiarity of Multi-Vendor Products and/or processes and Siebel Product Administration experience is highly desired
  • Pricing/Product Structure –Ease and confidence with working with numbers
  • Ability to utilize Advanced Excel to write complex formulas including IF statements and vlookups
  • Experience working with Oracle Advanced Pricing engine managing factors is highly desired
  • Experience with managing pricing in Siebel is highly desired
  • Experience with TIS/Product Structure is highly desired to assist in the utilization of internal price look up tools ( A+, Opal, Price Surfer, CPQ etc. )

 Analysis –

  • Ability to write queries to download targeted data from systems (sort, filter)
  • Experience with Advanced Excel and/or DB tools such as MS Access to manipulate/compare large data sets, identify mismatches/issues (ability to use Vlookup, Pivot tables, if/then statements is critical)
  • Understanding of database concepts is highly desired, experience with Siebel Analytics, SYS 11 and/or Spotfire highly desired
Job Function


Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

Americas : United States : California : Santa Clara

Job ID : 36088 

Nearest Major Market: San Jose
Nearest Secondary Market: Palo Alto

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