Global Business Process Specialist

Date:  Jan 7, 2023
Country:  United States
State / Province:  California
City:  Remote
Job Type:  Regular
Job ID:  48323

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

 

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified.  We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

 

At Keysight, Inclusion & Diversity is an integral part of our core values.  We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.  We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

Job Description

Global Business Process Specialist – Services Focus 

Keysight Global Customer Experience Group is looking for a Business Process Specialist responsible for analysis and evaluation of user business problems and development of business systems or process recommendations, including problem definition, evaluation of requirements and implementation of systems/processes. Key process focus is global in nature and includes customer facing Services/Sales processes.  May participate in business systems planning and participate in upgrade of applications and definition of functional solutions in support of end-to-end process enablement and business continuity.  Will serve as a primary business liaison to IT and will embrace and execute work within the AGILE and Waterfall methodologies as required.  

 

This role will require project management responsibilities including management of internal global business projects from initiation through completion, including collaboration and coordination with IT for required system capabilities. Leads planning, resourcing, staffing, progress reporting, issue resolution and delivery of results. Ensures effective communication across teams/functions and keeps management apprised of changes which may impact the business.  Requires people and resource management through others and may include leading third party resources.    

 

Job Responsibilities

  • PM Field initiatives/projects or represent the Field Subject Matter Experts (SME) on cross-functional initiatives/projects. 
  • Contribute to hands-on investigation of new functional and compliance requirements (including POCs), participate in requirements analysis and definition, designing solutions required, user story requirements and acceptance criteria, test and deployment execution in collaboration with business stakeholders and cross functional partners 
  • Familiarity with Keysight Global Services Operations processes (Services/Sales, Order Mgmt and Invoicing), policy, and compliance needs. 
  • Support and help maintain Keysight global CFD standards and governance.  
  • Execute and manage testing and defect management for End to end transactional, User experience, Regression, and targeted new Solution testing.  
  • Maintain functional design documentation, global training materials and application table data as required for global deliverables. 
  • Drive effectiveness and efficiency in related processes and tools. 
  • Anticipate and resolve potential conflicts. Innovate to quickly deliver stable operations. 
  • Aid with deep support of production issues, includes efforts to identify root cause and identification and remediation actions to resolve as needed 

Job Qualifications

  • Bachelors/Master degree or equivalent plus a minimum of 5-10 years relevant experience in relatable process and solution design deployment or project execution.  
  • Proven track record of managing or playing a primary role in projects/programs that follow Agile and/or Waterfall methodologies, from design, testing, delivery, including issue management and resolution.  JIRA and ECMS tool/process familiarity is a plus.  
  • Demonstrated experience using the AGILE methodologies.  Scrum Master and Product Ownership role experience, and utilization of Jira Story management, is a plus.  
  • Solid understanding of Services processes end-to-end and or CCC processes (service order mgmt.) end-to-end a plus. 
  • Experience with one or more of the following Salesforce Cloud consoles (Sales, Service, and exchange applications), Oracle CPQ (Quote and Approvals), Oracle EBS, and related integrations.  CFD RDF Logic and BI publisher and CFD template familiarity is a plus. 
  • Familiarity with enterprise mastered data (customer account/contact, product structure and item attributes, etc.) and KGS /KGSO functionally owned data (Service Order Mgmt as primary).  
  • Established network and interface with Global IT and business stakeholders to internalize and rationalize requirements, interpreting and applying processes to deliver value to stakeholders. 
  • Excellent communication and interpersonal skills demonstrated assertiveness and ability to work with a global/virtual team. 
  • Team worker with ability to collaborate across cross-functional teams to meet aggressive delivery schedules. 
  • Self-motivated, excellent attention to detail, and problem-solving skills. 
  • Ability to work independently in a global environment including flexibility to adjust daily work schedule to accommodate early morning or evening calls as needed.  
  • Easily adapts to change and can cope with uncertainty and risk. 

 

Competencies

KLM - High Performance
KLM - One Keysight
Adaptability/Flexibility
Communication Skills - Efficiently communicates through good presentation skills, group facilitation skills and written communication skills.
Creativity/Innovation
Customer Impact - Gains insight through active listening to identify customer needs. Looks outside in vs inside out, to deliver customer-centric solutions.
Drives Accountability - Hold self and others accountable to meet commitments by establishing clear responsibilities and measuring results.
Fosters Engagement - Creates a climate where people are motivated to perform, invite input, and share ownership to help the organization achieve its objectives.
Meeting Management
Project Management

Job Function

Administration

      

     

Shift:

            

          

 

Variable

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

< 25%

            

 

Duration (Temp Positions Only):

Not Applicable 

 

California Pay Range: $106,810.00 - $195,330.00

New York City Pay Range: $117,200.00 - $195,330.00

Colorado Pay Range: $98,900.00 - $164,830.00



Based on experience, education and skills, most offers will be between the minimum and the midpoint of the Salary Range listed above.
Note: For other locations, pay ranges will vary by region

__________________________________________________________________________________

Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

Americas : United States : California : Remote || APAC : Malaysia : Penang : Penang || Americas : United States : California : Calabasas || Americas : United States : California : Roseville || Americas : United States : California : Santa Clara || Americas : United States : California : Santa Rosa || EMEA : Spain : Catalonia : Barcelona

Job ID : 48323 


Job Segment: Business Process, CSR, Database, Oracle, Project Manager, Management, Technology