Technical Support Engineer

Date:  Nov 24, 2022
Country:  Japan
State / Province:  Tokyo-To
City:  Hachioji
Job Type:  Regular
Job ID:  44972

Job Description

You will be responsible for providing factory-based product and application support for Keysight’s instruments. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities.

Job Description 

  • Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
  • Uses in-depth technical or scientific knowledge and product expertise to research and resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
  • For new products ensures support plan, repair levels, and production support plans are developed and implemented. 
  • Provide technical product and measurement consulting on presales opportunities.
  • May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.
  • May be responsible for writing product/process user documentation
  • May develop and deliver technical training to the Keysight technical support teams, such as field service and remote service engineers
  • Works on technical marketing assignments with clearly defined objectives
  • Solves problems of limited scope and complexity

Job Qualifications

  • Bachelors or Masters Degree in Electrical and Electronics Engineering or equivalent.
  • Fresh Graduate are encouraged to apply
  • Some application and technical knowledge in test and measurement, semiconductor or electronics industry
  • Communication (verbal and written) and presentation skills in Japanese and English
  • Knowledge in Visual Studio, C#, C++ will be an added advantage

Job Function

 

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

< 25%

Employment Program:

Regular

Duration (Temp Positions Only):

Not Applicable

 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : Japan : Tokyo-To : Hachioji || APAC : Japan : Tokyo-To : Tokyo

Job ID : 44972 


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