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Technical Support Engineer (Fresh Graduate) - 37077 (Contract)

Date: 
Country:  Malaysia
State / Province:  Penang
City:  Penang
Job Type:  Campus
Job ID:  37077

Job Description
  • Primary responsibilities for this role are to provide pre and post-sales support and to develop the support strategy for new products.
  • Uses in-depth technical or scientific knowledge and the product expertise to research and resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
  • For new products ensures support plan, repair levels, and production support plans are developed and implemented.
  • Provide technical product and measurement consulting on presales opportunities.
  • May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.
  • Responsible for writing product/process user documentation.
  • May develop and deliver technical training to the Keysight Technical support teams, such as field service and remote service engineers.
  • Works on technical marketing assignments with clearly defined objectives.
  • Solves problems of limited scope and complexity.
Job Qualifications
  • Bachelors or Master Degree or University Degree in Electrical or Electronics Engineering or equivalent.
  • Some application and technical knowledge for general purpose products (e.g. power supply, digital multimeter, function generator, data acquisition, etc.)
  • Fresh graduate engineers are encouraged to apply.
  • Experience with Visual Studio, C #, C++ programming desired.
Job Function

      

     

Shift:

            

          

 

Day Job

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

< 25%

            

 

Duration (Temp Positions Only):

> 24 months 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : Malaysia : Penang : Penang

Job ID : 37077 


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