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Customer Service Operations Representative

Date:  Oct 30, 2019
Country:  Malaysia
State / Province:  Penang
City:  Penang
Job Type:  Regular
Job ID:  34900

Job Description

We have exciting openings for Customer Service Team that responsible to deliver higher level of business support and achieve the core of Keysight’s business: Customer Success. 

Here are the Roles and Responsibilities,

  • Analyze and respond to customer's request for quotation in a timely and accurate fashion, and ensure compliance to Keysight terms and conditions, export licensing conditions and customer specific procurement guidelines.
  • Understand customer needs and take ownership for customer satisfaction in assigned area.
  • Manage order booking / service order closure.
  • Trigger customer billings timely and in accordance with defined policy and standards. 
  • Responsible for maintaining completeness and integrity of support transaction data in the applicable admin system.
  • Interact with other Keysight organizations to resolve order related issues and change requests.
  • Ensure proper approvals for any non-standard or specially negotiated terms and conditions




Job Qualifications
  • Possess a Bachelor’s Degree in any discipline with minimum 2 years of experience.
  • Written and communication skill in English.
  • Capability to handle multiple tasks and responsibilities.
  • Ability to work independently in a fast pace and robust environment.
  • Possess problem resolution skills and escalation management skills
  • Good IT / technology knowledge is an advantage.


Job Function



Keysight Global Sales - Greater China

Employment Program:


Duration (temp position only):

Not Applicable

Relocation Benefits:



Day Job


Full Time (F)

Travel Required:


Staffing Recruiter:

Shu Ni Goh

Hiring Manager:

Mok Kean Toh


Candidates can be considered to work from the following locations:


APAC : Malaysia : Penang : Penang


Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

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