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Customer Serv Ops Associate - Night Shift

Date: 
Country:  Malaysia
State / Province:  Penang
City:  Penang
Job Type:  Regular
Job ID:  38434

Job Description

Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects. Works on customer service assignments with clearly defined objectives.  Solves problems of limited scope and complexity

Job Qualifications
  • Bachelors or Master Degree or University Degree or equivalent.
  • No prior experience required; may have up to 2 years’ relevant experience.
Job Function
Customer Service

 

Business:

Keysight Global Sales - Global Sales Operations

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Night Job

Schedule:

Full Time (F)

Travel Required:

None

Staffing Recruiter:

Claudia Yung Tze Lim

Hiring Manager:

Pei See Ong

 

Candidates can be considered to work from the following locations:

 

APAC : Malaysia : Penang : Penang

 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


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