Customer Serv Ops Associate

Date:  Sep 9, 2022
Country:  Malaysia
State / Province:  Penang
City:  Penang
Job Type:  Regular
Job ID:  46520

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

 

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified.  We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

 

At Keysight, Inclusion & Diversity is an integral part of our core values.  We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.  We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

Job Description

The Customer Master Data Team is responsible for managing the life cycle and quality of Worldwide Keysight Customer and Partner Data in Keysight ERP and CRM systems, which presents an accurate global view of our customers we do business with and their company structures. The team ensures that Keysight can derive legal compliance, effective risk management and operational efficiency from the customer database through systematic data stewardship. The Customer Master Data Team holds the ownership for customer data standards for all Keysight customers and partners worldwide across business.

• Responsible for maintaining Customer Data in Oracle. Single entry point for customer creation and maintenance request in MDM, Oracle, Siebel and SalesForce
• Answer to requests/queries coming through the CMD RMT Tool/email from Keysight businesses while respecting Service Level Agreement (SLA).
• Ensure consistent data formatting and comply with regional/local regulations together with Keysight requirement.
• Perform User registration for Keysight Direct Online Store.
• Liaise with CSR / Contact Centers / Field Engineers / External Distributors / Credit in order to confirm reliability / validation of Customer Data.
• Lead and/or participate in CMD internal projects and/or WW/Regional projects

Job Qualifications

  • Bachelors or Master Degree or University Degree or equivalent.
  • No prior experience required; may have up to 2 years’ relevant experience.
  • The person will be part of WW team supporting users globally
  • The candidate will be working in one of the 3 shift assigned.
    • AP/JP: Mon-Fri 8am-5pm / 8.30am-5.30pm
    • EU:  Mon-Fri 10am-7pm
    • AM:  Tue-Sat 5.30am-2.30pm
  • Language requirements: English and Chinese with any additional foreign language as added advantage
  • Computer literate, good understanding of MS Office applications, Knowledge of MDM, Oracle, Siebel or SalesForce would be desirable.
  • Having experience managing customer data in MDM, Oracle, Siebel and/or SalesForce will be an added advantage.
  • Successful candidates should be detail oriented with a demonstrated commitment to quality and time flexibility.
  • Demonstrated capacity to work in teams and with potential to take extra responsibilities like lead small projects and decision taking.
  • Good communication skills and able to deal with customers in a professional way.

Job Function

Customer Service

 

Shift:

Variable

Schedule:

Full Time (F)

Travel Required:

None

Duration (Temp Positions Only):

Not Applicable

 

Candidates can be considered to work from the following locations:

 

APAC : Malaysia : Penang : Penang

Job ID : 46520 

__________________________________________________________________________________

Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

 


Job Segment: CSR, Database, Oracle, Data Management, ERP, Management, Technology, Data