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Business Process Sr Rep

Date:  Nov 6, 2020
Country:  Malaysia
State / Province:  Penang
City:  Penang
Job Type:  Regular
Job ID:  38514

Job Description

Keysight’s global sales operations team is looking for a Business Process and Tool Expert to help enable new processes and capabilities in  support of key business strategies and enterprise and downstream applications. You will be representing the World Wide Field Organization and playing a Business Solutions Role in support of approved Plan of Record projects and programs. You will be responsible for Business Functional Support including functional design, process and training documentation, deployment and application setups, and managing enhancements through a project lifecycle.  You will collaborate with high performing teams and cross functional partners as needed.


  • Contribute to hands-on investigation of functional issues and requirements, lead requirements analysis including global rationalization, and identify the required process and/or techno solutions required for viable end to end solutions in partnership as needed with other teams.
  • Execute and manage testing and defect management for End to end transactional, User experience, Regression and new enhancements/Solutions. 
  • Familiarity with most Keysight Sales and Marketing/Service policies and compliance needs.
  • Drive effectiveness and efficiency in all processes and tools while maintaining business continuity.
  • Anticipate and resolve potential conflicts. Innovate to quickly deliver stable operations.
  • Perform business application administration setups and performance management activities.


Job Qualifications
  • Bachelor/Master or equivalent degree plus a minimum of 4 - 5 years relevant experience in CCC Organization or related business process including Sales and Quote to Cash processes.   
  • Proven track record of managing projects/programs from design, testing, delivery/deployment, including issue management and resolution.  JIRA tool familiarity is a plus. 
  • Strong understanding of Keysight or related Sales and Service Opportunity Mgmt and Quote to Cash processes
  • Experience with one or more of the following Cloud applications (Salesforce Sales, Service and Oracle CPQ), and or Oracle EBS (order mgmt preferred) , Siebel, and related integrations.  Cloud based technology experience is most desired.    
  • Familiarity with ERP mastered data, including customer account/contact, product structure and item attribute, etc..
  • Demonstrated experience in working with technical and business partners to internalize requirements, interpreting and applying processes to deliver value to stakeholders.
  • Familiarity with Order mgmt. and Sales Business Intelligence reporting capabilities desired
  • Excellent communication and interpersonal skills.
  • Team worker with ability to collaborate across cross-functional teams to meet aggressive delivery schedules.
  • Self-motivated, excellent attention to detail, and problem-solving skills.
  • Ability to work independently in a global environment including flexibility to adjust daily work schedule to accommodate early morning or evening calls as needed. 
  • Comfortable with remote/virtual reporting and mentoring relationship
  • Thrive in a fast-paced environment.
  • Easily adapts to change and can cope with uncertainty and risk.
Job Function



Keysight Global Sales - Global Sales Operations

Employment Program:


Duration (temp position only):

Not Applicable

Relocation Benefits:



Day Job


Full Time (F)

Travel Required:

< 25%

Staffing Recruiter:

Claudia Yung Tze Lim

Hiring Manager:

Su In Tan


Candidates can be considered to work from the following locations:


APAC : Malaysia : Penang : Penang



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***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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