Field Service Engineer

Date: Jan 11, 2023

Country: United States

State / Province: New Hampshire

City: Nashua

Job Type: Regular

Job ID: 48563

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified. We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.

At Keysight, Inclusion & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

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Keysight Technologies has been unlocking electronic measurement insights for 75 years. No other company offers our depth and breadth of measurement tools and expertise. Our singular focus helps scientists and engineers address their toughest challenges with precision and confidence. With our help, they are better able to deliver the breakthroughs that make a measurable difference in the world.

Short Description

We have an exciting opportunity for a proven technical expert in the Repair & Calibration of Test and Measurement Equipment. This is role for a key individual who will work full time between our facility in Nashua, NH and customer site in Nashua NH, performing calibration on a wide range of manufactures equipment and repairs on Keysight products.

Long Description

Specific duties include:

Be a team member on a highly visible project

Establish and maintain close communication with customers to ensure optimal performance of customers' and Keysight Technologies' test equipment assets

Ensure compatibility between customer expectation and support provided by Keysight Technologies.

Evaluate test failures, distinguishing between hardware & system software to determine if repair or re-alignment is required

Perform calibration and adjustment procedures on Keysight and non-Keysight products after repairs

Understand, and utilize STE, TME, and PC based software as required

Install software and firmware upgrades that may include re-image of the customer’s instrument

Ability to Perform repairs, on most Keysight products that are critical to customer uptime.

Job Qualifications

This critical role requires the following skills:

Bachelor’s Degree, University Degree, Technical School or Military PMEL/TMDE or equivalent industry experience

Be able to interface and take the lead between the customer and Keysight to solve complex project objectives.

Must Have knowledge of system level schematics/block diagrams

Experience with NI Lab view a plus

Understanding of equipment software drivers, a plus

Understanding of PXI platform ETE

Customer service-on site with a customer one on one. Face of Keysight. Good communication.

Experience with system level troubleshooting using software tools and documentation

System level support

Experience with cables bundles, connectors, and connector pin replacements/troubleshooting

PC knowledge-operating systems, software knowledge required

Using and understanding custom software-customer created.

Identifying and verifying IP address for test systems

Ability to provide root cause analysis on system level failures

Work on site at customer location with customer interactions in a stressful environment

Must have strong verbal and written communication skills to interface with customers and peers.

Must be able to pass a Secret Level Security Clearance Screening As part of employment.

Candidates must be in local area (Nashua, NH) or willing to relocate themselves

Must have ability to lift 35 lbs.

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Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected categories under all applicable laws.

Shift:	Day Job
Schedule:	Full Time (F)
Travel Required:	None
Duration (Temp Positions Only):	Not Applicable

Candidates can be considered to work from the following locations:

Americas : United States : New Hampshire : Nashua

Job ID : 48563

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Careers Privacy Statement

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.