Loading...
Share this Job

Services Quoting Specialist

Date:  Mar 31, 2021
Country:  India
State / Province:  Haryana
City:  Manesar
Job Type:  Regular
Job ID:  39851

Job Description

  • Responsible to create Service and Support agreement quotes for Post Sales Service and Support. Would need to work with multiple teams to understand the business requirements and coordinate to resolve the issues impacting the quoting process.
  • Receives and validates the requests and prepare the quotes in ERPs for Post Sales Services such as Hardware Support, Software Support.
  • Own the quoting process for various steps such as Account and Contact creation, Customer Screening, Credit Rating, Discount Approvals, Documentation from SOP perspective to meet the business as well as SOX audit needs.
  • Work with other  partner organizations to support the quote preparation process eg. CMD (Customer Master Database team), Regional SPOCs and contacts for resolving issues of such as Pricing, Discounts, Quantities of service and Support items.  Asset ownership for channel Sales, mismatch in customer details across various internal systems etc.
  • Understand ERP system interfaces such as Oracle, Siebel and Keysight Software Manager, especially in context of warranties and agreements and support various queries needed to ensure timely quote preparation.
  • Request tracking and closure - ensures the end to end and proactive ownership of requests assigned. SLAs of End to end TAT and Accuracy would be critical parameters of performance.
  • Regularly review and update the process documentation for the changing business needs/processes and actively participate in any projects and initiatives by providing inputs as an Q2C expert.

Job Qualifications

  • Full-time graduate from a reputed university.
  • Flexible to work in variable shifts (Evening/Night) as per the business needs.
  • 3-4 years of relevant experience in Q2C Domain with International B2B/B2C is a must.
  • Experience in “Quoting” preferably for Post Sales Service and Support. Quoting experience in Siebel would be an added advantage.
  • Proven ability to resolve issues through effective email and verbal communications with Internal partner organizations and end customers - with a customer first mindset.
  • Experience of working with stakeholders to resolve complex business issues.
  • Expertise in MS OFFICE tools like Word, Excel – Pivots and V Look Ups. Email and Outlook experience a must.

Job Function

 

Shift:

Night Job

Schedule:

Full Time (F)

Travel Required:

None

Employment Program:

Regular

Duration (Temp Positions Only):

Not Applicable

 

__________________________________________________________________________________

Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : India : Haryana : Manesar

Job ID : 39851 


Job Segment: Database, Oracle, ERP, Siebel, Technology