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Global IT Voice and Unified Comms Engineer

Country:  India
State / Province:  Haryana
City:  Manesar
Job Type:  Regular
Job ID:  36114

Job Description


Keysight Technologies is forging a new legacy with 80 years of innovation from our founding fathers – Bill Hewlett and Dave Packard, whose shoulders we stand upon today. We are the world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions.


This job will be part of the Keysight IT Global Computing and Collaboration, Communications Center of Excellence (COE) organization, which takes pride in providing reliable, high-performance, secure and cost-optimized digital voice, telephony and unified communications solutions at 120+ global sites.


We enable Keysight’s businesses growth and operations through real-time communications across the globe and time zones.


If you are looking for challenges, growth, ability to develop broad IT skills knowledge and a desire to make a difference, then your search ends here.


Job Function


As a talented individual with a voice and network background, you have a good knowledge of VOIP technology and work in an environment that spans on-premise infrastructure as well as cloud solutions. You will be working with a group of voice and unified communications focused DevOps engineers and architects on maintaining, improving and developing the organization voice infrastructure that provides real time services to our users.


Global Communications Operations:

  • Owns engaging, solutioning and supporting telephony voice network infrastructure locally and globally to ensure that voice services are reliable, scalable, and available
  • Manages and support our cloud-based unified communications platform and engage our vendor for problem resolution and bug fixes.
  • Troubleshoot complex telephony and voice network issues and work across organizations with Global Network Operations for data network (LAN, WAN, DNS, etc) and firewall-related issues.
  • Proactively pinpoint and eliminate audio and video performance bottlenecks impacting business workloads.
  • Maintain optimal functionality and availability levels for all voice infrastructure, such as voice gateways, call manager clusters, expressways and voice circuits. Steadily improve service uptime and quality
  • Monitor system alerts proactively and P1-P3 incident response tickets to ensure customer problems are attended to promptly.
  • Engage Subject Matter Experts or vendors for escalations
  • Co-ordinate and assist in the creation and upkeep of documentation, procedures, guidelines and schematic drawings.
  • Complete Voice service-related user requests requiring system administrator access within SLA
  • Continuous improvements - lead and participate in Problem Management, Post-mortems, root cause analysis and accelerate/advance the resolution of incidents impacting the Critical Production Environment & prolonged escalations
  • Projects and Technology – Participate and contribute in exciting global projects such as site build-outs, new acquisitions, new technology deployment, technology refreshes, etc.


Job Qualifications


We’re looking for a diversely skilled, experienced network engineer with these qualifications:


  • Bachelor’s Degree in Engineering, Computer Science or Information Technology.
  • 2 – 3 years of hands-on voice and data network experience with minimally a Cisco CCNA Certification
  • Required skills and knowledge
    • Good knowledge and experience with VoIP software and related protocols such as SIP, SDP, RTP, Q.931
    • Good understanding of IP/DNS, Security, QoS.
    • Knowledge in some or all of these Cisco Voice solutions – Call Manager (CUCM), CUBE, Expressway/MRA, Unity Connection, Jabber, Webex and Telepresence Management SuiteKnowledge of Session Border Control (SBC) infrastructure
    • Knowledge in real-time monitoring tools like Wireshark, Netscout, Vyopta
  • Desired characteristics:
    • High attention to detail and skilled at problem analysis and troubleshooting.
    • Ability to meet deadlines and do well under pressure
    • Strong written and verbal communication skills
    • Ability to prioritize and manage multiple tasks in a fast-paced environment
    • Strong sense of urgency and track record in resolving issues effectively


Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

APAC : India : Haryana : Manesar

Job ID : 36114 

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