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Customer Serv Ops Associate

Date:  Apr 4, 2021
Country:  India
State / Province:  Haryana
City:  Manesar
Job Type:  Regular
Job ID:  38652

Job Description

Key Responsibilities/Skills Required

 

The candidate is required to support Americas Contact Center for Orders Booking. His/Her primary responsibility areas would comprise the following:


- Required to complete the Sales Order Booking against the requests from end customers for Keysight Products as per the defined business SLAs on timeliness and accuracy.
- Support the Parts Sales for requests form the end customers.
- Would need to work extensively on SalesForce and Oracle applications along with other internal applications for completing the Order Booking process.
- Carry out critical thinking and take calls on certain orders where the requests are of complex nature and must be processed with utmost care and diligence.
- Process purchase orders and quotations for the customers interested in buying Keysight's products.
-Support any project initiative to understand the impacts and recommend resulting changes needed to the process and drive these to closure.

-Responsible for meeting service level commitments through data collection and root cause analysis.
Would play an important part of the documentation of the process updates.

Job Qualifications

Graduate in any stream through a Full-Time course

 

Skills Required

• Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc.
• Excellent verbal/written Communication Skills.
• Requires previous experience of working on an ERP platform (preferably SalesForce/Oracle Order Management)
• Know how of Order Life Cycle.
• Good Analytical Skills to understand customers' requirements and translate into Order Requirements

• Having a Good Problem Solving approach and ability to think independently towards improvement of the Processes working on.
• Typing Speed of 35-40 WPM
• Should be open to work in evening/night shifts

Job Function

Graduate in any stream through a Full-Time course

 

Skills Required

• Strong Knowledge of MS Office tools like Excel, Power point, Outlook etc.
• Excellent verbal/written Communication Skills.
• Requires previous experience of working on an ERP platform (preferably SalesForce/Oracle Order Management)
• Know how of Order Life Cycle.
• Good Analytical Skills to understand customers' requirements and translate into Order Requirements

• Having a Good Problem Solving approach and ability to think independently towards improvement of the Processes working on.
• Typing Speed of 35-40 WPM
• Should be open to work in evening/night shifts

      

     

Shift:

            

          

 

Night Job

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

None

            

 

Duration (Temp Positions Only):

Not Applicable 

__________________________________________________________________________________

Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : India : Haryana : Manesar

Job ID : 38652 


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