R&D Engineer 3, Software
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.
Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified. We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.
At Keysight, Inclusion, Equity & Diversity is an integral part of our core values. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class. We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube
Job Description
SW R&D Engineer - 5GNR Expert
Keysight provides 5G test solutions to the wireless industry, serving customer workflow from early design through manufacturing test. We are focused on developing innovative solutions that solve our customers' biggest challenges, helping them deliver programs on schedule and to accelerate new 5G services to market.
Keysight Network Emulation Solutions (NES) is operating in a dynamic, demanding, and fast-paced environment, with a market that is transitioning through multiple phases and the pace at which customers are moving is accelerating. As the market expands and matures, we will augment our market leading solutions to differentiate beyond being first, through solution and value-added service offerings.
We are looking for a dynamic, energetic individual to help us on the Network Emulation Solutions (NES) Customer Support organization with excellent Protocol, PCT(Protocol Conformance System), PCAT(Protocol Carrier Acceptance Test System) background and experience in 3GPP 4G/5G technologies market to complement our team. You will be part of a talented engineer’s team to rapidly solve customer issues, working closely with Keysight R&D teams. Our products would be used for conformance testing, design, development, and manufacture of wireless products.
What you'll do:
• Providing technical support to Keysight customers and technical collaborations with device manufacturers and/or testing lab customers to resolve technical issues.
• Ensure customer satisfaction by being available and providing outstanding support.
• Educate customer on using Keysight solutions in 5GNR;
• Manage multiple channel communication to manage customer questions. Being able to manage customer accounts with outstanding results - maximizing the customer experience & satisfaction.
• Improve the quality of our products based on customer's & internal inputs. Analyze the Keysight customer needs and then build product requirements and communicate them to the product management and planning teams.
• Coordinating with R&D and marketing to debug customer issues.
• Add value to the team adding RF and Stack expertise in 5GNR & LTE technologies.
• Creation of customer viewable documentation / App notes to develop new Application features. Support Keysight team to promote test solutions and competitive analysis.
Job Qualifications
This key role requires the following:
• BS/MS Electrical Engineering degree or equivalent
• 5+ years of applicable experience in Application Engineering, Technical Customer Support, R&D/Product Management
• Good background in 5G NR / LTE stack (L3 / L2 & L1 layers)
• Knowledge about 5GNR technology & other cellular technologies (LTE, etc)
• Experience with 4G/5G PCT and PCAT system
• Experience with Protocol Script creation
• Strong communication skills, both written and verbal
• Enthusiastic attitude and ability to work well with customers
• The ability to work under pressure
• Experience working across teams and geographies
• To be structured, organized, and have the ability to multi-task. Successful results in managing major customer accounts
• Effective presentation and problem-solving skills
• Good working knowledge of 3GPP 4G/5G technologies
• The willingness and desire to learn and develop
• Travel required. 50% of the time
What we'd love you to have:
• Previous work experience in customer service or a relevant technical support role (Application engineering, Customer support engineering role)
• Close working experience with mobile chipset manufacturers, network operators or device makers is highly desirable
• Proven experience with testing wireless communications devices using E7515B base station emulation (spectrum/signal analyzers, signal sources would be a plus)
• Additional languages are a plus
Job Function
|
Shift: |
Day Job |
|
Schedule: |
Full Time (F) |
|
Travel Required: |
< 25% |
|
Duration (Temp Positions Only): |
Not Applicable |
Candidates can be considered to work from the following locations:
Americas : Brazil : Amazonas : Manaus
Job ID : 49639
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***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
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