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Post Sales Application Engineer

Date: 
Country:  France
State / Province:  Essone
City:  Les Ulis
Job Type:  Regular
Job ID:  34974

Job Description

The role is part of the KeysightCare Customer Support Organization, delivering post-sales customer support directly to key customers and strategic partners. The KeysightCare Technical Support Application Engineer is a key player in the customer value-chain and you are critical in supporting our customer’s technical problems. You'll learn how to provide timely and effective on-line technical support; clarifying, analyzing and resolving technical problems of varied scope and complexity. You will be required to demonstrate a broad knowledge of instrumentation, applications and technologies, with the intent that over time as you build your knowledge and experience you become more specialized in a specific technology / industry area. Typical applications are test of electronic components, digital modulation in wireless communications as well as a wide range of signal analysis and RF/MW applications. Further data acquisition, power and DC measurement applications are a key focus. Your knowledge of measurement automation applications to solve connectivity problems is key. This position requires high energy, a good attitude and teamwork, to drive cost effective problem resolution for our customers. Strong customer focus, technical competence and flexibility to adapt to new technologies, are key success factors. You start with a comprehensive technical training program, complemented by the development of professional skills required in a services environment. We are looking for a Technical Support Application Engineer with ideally between 4-5 years of experience.

 

Responsibilities include:
Provide timely and effective remote pre and post sales technical support, solving technical problems of varied scope and complexity.
Take proactive actions while interacting with customers in terms of solving current questions or addressing potential future needs.

Close cooperation with the Keysight product and software divisions. The remote technical support engineer is the technical interface between the customers the Keysight Worldwide support team.
May support and occasionally visit customer site.
Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to sales.

Job Qualifications

Bachelor and/or Master’s degree in Electrical Engineering or science discipline.
Typically, up to 5 years relevant experience working in an RF technologies or related business.
Requires strong technical knowledge and experience in job and ability to work independently.
Solid understanding of the generation, demodulation and analysis of digital communication signals.
Solid understanding of RF/MW fundamentals with practical experience using RF/MW test equipment.
Advanced Scripting Programming skills using languages such as C#, Python, MATLAB ® or VB, an advantage.
Strong organisational skills, ability to multi-task, prioritise and work well under pressure.
Understands the local market, customer needs and dynamics, strong communicator who can positively interact with customers.
Fluent French and English written and oral communication skills are essential
Customer-centric approach, always putting the customer first in all that you do
Full driving license

Job Function

Application Engineering

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

EMEA : Belgium : East Flanders : Gent || EMEA : Belgium : Flemish-Brabant : Rotselaar || EMEA : France : Essone : Les Ulis || EMEA : Germany : Baden-Württemberg : Boeblingen || EMEA : Germany : Bavaria : Munich || EMEA : Germany : Bavaria : Oberhaching || EMEA : Germany : Bayern : Garching || EMEA : Germany : Hamburg : Hamburg || EMEA : Germany : Hessen : Frankfurt/Main Niederrad || EMEA : Germany : Nordrhein Westfalen : Bochum || EMEA : Germany : North Rhine Westphalia : Ratingen

Job ID : 34974 


Job Segment: Sales Engineer, Application Engineering, Engineer, Electrical, Sales, Engineering