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Technical Support Engineer

Date:  Apr 19, 2021
Country:  Sweden
State / Province:  Stockholm
City:  Kista
Job Type:  Regular
Job ID:  40113

Job Description

Keysight’s Global Services Organisation (KGSO) is seeking to hire an ambitious Technical Support Engineer (TSE) to join its team, with responsibility for delivering on-site support services to Keysight’s Energy Ecosystem Solutions customers across the Automotive & Energy Industry Sector. 

 

The successful candidate will join a rapidly growing industry sector and have the responsibility of representing Keysight as Regional TSE, supporting our e-mobility, Battery Test and Charging Technology Solution customers based throughout Sweden. This responsibility will cover installation, troubleshooting, maintenance, calibration, and repair of Keysight’s Battery Test and Charging Technology portfolio and associated hardware and software, along with customer facing training

 

The responsibilities will include, but are not limited to, the following:

  • Supporting the Global Solutions Delivery team with involvement in on-site installation and commissioning of the complete solution.
  • Supporting regional project teams with support strategy planning and implementation.
  • Manage and implement preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in conjunction with the customer’s maintenance & calibration teams and production requirements.
  • Coordination of third-party service providers.
  • Installation of hardware and software/firmware upgrades and service notes.
  • Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
  • Work with cross-functional teams to address difficult repair situations and escalations.
  • Deliver customer training.
  • Determine and develop approaches to the varied assignments associated with this position.
  • Lead field service and support projects requiring coordination with other functions, customers and suppliers.
  • Solve a broad range of system level problems of varying scope and complexity, involving hardware, software, networking and operating system.

Job Qualifications

  • Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
  • Fluent in Swedish and English.
  • Valid driver's license with clean driving record; ability to travel via car and air is essential. 

 

Desired

  • Working knowledge of high-power battery test technologies and solutions would be advantageous. 
  • Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge.
  • Good working knowledge of MS Windows OS, Linux and networking.
  • Strong organisational skills, with the ability to prioritise tasks in a logical manner.
  • Flexibility to travel across Europe and Internationally when required.
  • Be self-motivated, with the ability to work with minimal supervision.
  • Ability to make decisions that favourably effect customer uptime.
  • Excellent written and verbal communication skills.
  • Ability to work in high-stress, mission critical situations.
  • Flexible working hours per customer commitments, with the ability to travel at short notice.
  • Requires general proficiency with tools, systems and procedures to accomplish job.

Job Function

Support / Service

 

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

25 - 50%

Employment Program:

Regular

Duration (Temp Positions Only):

Not Applicable

 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

EMEA : Sweden : Stockholm : Kista

Job ID : 40113 


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