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Technical Support Engineer, Expert

Date: 
Country:  Japan
State / Province:  Tokyo-To
City:  Hachioji
Job Type:  Regular
Job ID:  36279

Job Description

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product changes/enhancements. May support 3rd party products and be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation. Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.

 

  • Reduces broad concepts, business strategies into structured projects
  • Leads the design/delivery of support solution processes; is the key technical contributor
  • Solves complex, high impact technical and support problems
Job Qualifications
  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 8+ years relevant experience for entry to this level.  Postgraduate and/or certification/ license may be required.
  • Requires specialized depth and/or breadth of expertise in job.  Not a natural progression from Advanced/Senior level.
Job Function

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

APAC : Japan : Tokyo-To : Hachioji

Job ID : 36279 


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