Customer Serv Ops Rep

Date:  Sep 9, 2022
Country:  India
State / Province:  Haryana
City:  Gurugram
Job Type:  Regular
Job ID:  47387

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

 

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified.  We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

 

At Keysight, Inclusion & Diversity is an integral part of our core values.  We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.  We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

Job Description

Job Responsibilities :

 

  • Responsible to create Service and Support agreement quotes for Post Sales Service and Support. Would need to work with multiple teams to understand the business requirements and coordinate to resolve the issues impacting the quoting process.
  • Receives and validates the requests and prepare the quotes in ERPs for Post Sales Services such as Hardware Support, Software Support.
  • Own the quoting process for various steps such as Account and Contact creation, Customer Screening, Credit Rating, Discount Approvals, Documentation from SOP perspective to meet the business as well as SOX audit needs.
  • Work with other partner organizations to support the quote preparation process eg. CMD (Customer Master Database team), Regional SPOCs and contacts for resolving issues of such as Pricing, Discounts, Quantities of service and Support items.  Asset ownership for channel Sales, mismatch in customer details across various internal systems etc.
  • Understand ERP system interfaces such as Oracle, Siebel and Keysight Software Manager, especially in context of warranties and agreements and support various queries needed to ensure timely quote preparation.

Job Qualifications

  • Qualifications & Experience:

     

  • Full-time graduate from a reputed university.
  • Flexible to work in variable shifts (Evening/Night) as per the business needs.
  • 4-5 years of relevant experience in Q2C Domain with International B2B/B2C is a must.
  • Experience in “Quoting” preferably for Post Sales Service and Support. Quoting experience in Siebel would be an added advantage.
  • Proven ability to resolve issues through effective email and verbal communications with Internal partner organizations and end customers - with a customer first mindset.
  • Experience of working with stakeholders to resolve complex business issues.
  • Expertise in MS OFFICE tools like Word, Excel – Pivots and V Look Ups. Email and Outlook experience a must.

Job Function

Customer Service

 

Shift:

Night Job

Schedule:

Full Time (F)

Travel Required:

None

Employment Program:

Regular

Duration (Temp Positions Only):

Not Applicable

 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : India : Haryana : Gurugram

Job ID : 47387 


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