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Customer Service Administrator

Date:  Jan 12, 2021
Country:  United States
State / Province:  Colorado
City:  Colorado Springs
Job Type:  Regular
Job ID:  37013

Job Description

Keysight Technologies (formerly Agilent and Hewlett Packard) is a premier high-tech company that creates exciting products in a growing industry. If you have a passion for customer service, consider joining our team, which enables customer success with new and exciting products. The Customer Service Coordinator proactively manages relationships with customers and sales field engineers to deliver an excellent customer experience and build loyalty. They accomplish this by interfacing with customers and collaborating with internal teams in the end-to-end order process. Specific activities include generating quotes, booking and managing orders, answering phones, communicating effectively with customers and cross-functional teams, and processing returns, among others. The ideal will candidate shows ownership, clear communication, problem-solving, and follow-through in resolving issues.

 

  • Processes and manages quotes and orders and related activities, using good communication, initiative and organization.

  • Resolves problems by applying established policies, procedures and best practices.

  • Solves a broad range of customer service problems varying in scope and complexity.

Job Qualifications
  • Typically minimum of 7-10 years relevant experience for entry to this level.
  • Proficiency with computers and common software applications.
  • Customer service experience, with experience in inside sales or account management strongly preferred.
  • Effective communication skills to work with cross-functional global teams.
  • Good business acumen with positive solutions-oriented approach and ability to build productive relationships.
  • Complete understanding of general and technical aspects of job.
  • Higher education or specialized training desirable.
Job Function

Colorado Pay Range: $45,000 - $75,000
 Based on experience, education and skills, most offers will be between the minimum and the midpoint of the Salary Range listed above.

Note: For other locations, pay ranges will vary by region

Keysight Results Bonus Program Eligible

 

US Employees may be eligible for the following benefits:

  • Medical, dental and vision
  • Health Savings Account
  • Health Care and Dependent Care Flexible Spending Accounts
  • Life, Accident, Disability insurance
  • Business Travel Accident and Business Travel Health
  • 401(k) Plan
  • Flexible Time Off, Paid Holidays
  • Paid Family Leave
  • Discounts, Perks
  • Tuition Reimbursement
  • Adoption Assistance
  • ESPP (Employee Stock Purchase Plan)

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

Americas : United States : Colorado : Colorado Springs

Job ID : 37013 


Nearest Major Market: Colorado Springs

Job Segment: Inside Sales, Telemarketing, Customer Service, Sales