Customer Service Coordinator

Date:  Jun 23, 2022
Country:  United States
State / Province:  Colorado
City:  Colorado Springs
Job Type:  Regular
Job ID:  46515

Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.

 

  • Determines and develops approaches to administrative customer service assignments
  • Responsible for customer service tasks which require planning and judgment
  • Solves a broad range of customer service problems varying in scope and complexity

Job Qualifications

  • May require some higher education or specialized training/certification, or equivalent combination of education and experience.
  • Typically minimum of 3 years relevant experience for entry to this level.
  • Requires complete understanding of general and technical aspects of job.

Internal Job Description

Qualified Candidates Will:

  • Manage heavy phone activity
  • Have a desire to delight customers and go above and beyond the call of duty
  • Be able to clearly articulate messages to a variety of audiences
  • Have the ability to establish and maintain strong relationships
  • Be able to offer alternate solutions to existing processes/procedures
  • Effective time management in fast paced environment
  • Possess organizational skills to maximize productivity
  • Produce work that is accurate and with eye for detail
  • Seek to improve the job and provides solution oriented feedback
  • Demonstrate business judgment by knowing when to work independently and when to collaborate
  • Have the ability to solve complex issues that are in the best interest of the customer and the company
  • Positively manage stress that is typical in a customer service environment
  • Be proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint
  • Be available to work an hourly position that may involve occasional overtime

 

  • Determines and develops approaches to administrative customer service assignments
  • Responsible for customer service tasks which require planning and judgment
  • Solves a broad range of customer service problems varying in scope and complexity

Job Function

Customer Service

Job Title: Customer Service Coordinator

CSR

Job Description

At Keysight, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement tools in the industry, with advanced software to match. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world.

We are looking for proactive and motivated Customer Service Representatives who will be a part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.  In this job you will work with customers based in the United States, Brazil, Canada and Mexico while working with an internal team spread across the globe.  This is a complex job that requires excellent communication and organization skills.

You will be responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responding to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. Resolves problems by applying established policies, procedures and tactics.

 

Business:

Keysight Global Sales - Americas

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

None

Staffing Recruiter:

Michael Crouse

Hiring Manager:

Donna Gail Mitchell

 

Candidates can be considered to work from the following locations:

 

Americas : United States : Colorado : Colorado Springs

 

 

Colorado Pay Range: $35,340 - $58,900 

US Employees may be eligible for the following benefits:

 

•  Medical, dental and vision
•  Health Savings Account
•  Health Care and Dependent Care Flexible Spending Accounts
•  Life, Accident, Disability insurance
•  Business Travel Accident and Business Travel Health
•  401(k) Plan
•  Flexible Time Off, Paid Holidays
•  Paid Family Leave
•  Discounts, Perks
•  Tuition Reimbursement
•  Adoption Assistance
•  ESPP (Employee Stock Purchase Plan)

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


Nearest Major Market: Colorado Springs

Job Segment: Pre-Sales, Fulfillment, Accounts Receivable, Sales, Operations, Customer Service, Finance