Customer Service Coordinator

Date:  Sep 12, 2022
Country:  United States
State / Province:  Colorado
City:  Colorado Springs
Job Type:  Regular
Job ID:  46000

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

 

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified.  We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

 

At Keysight, Inclusion & Diversity is an integral part of our core values.  We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.  We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.

 

  • Determines and develops approaches to administrative customer service assignments
  • Responsible for customer service tasks which require planning and judgment
  • Solves a broad range of customer service problems varying in scope and complexity

Job Qualifications

  • May require some higher education or specialized training/certification, or equivalent combination of education and experience.
  • Typically minimum of 3 years relevant experience for entry to this level.
  • Requires complete understanding of general and technical aspects of job.

Job Function

olorado Pay Range: $33,510 - $55,580
 Based on experience, education and skills, most offers will be between the minimum and the midpoint of the Salary Range listed above.

Note: For other locations, pay ranges will vary by region

Keysight Results Bonus Program Eligible

 

US Employees may be eligible for the following benefits:

  • Medical, dental and vision
  • Health Savings Account
  • Health Care and Dependent Care Flexible Spending Accounts
  • Life, Accident, Disability insurance
  • Business Travel Accident and Business Travel Health
  • 401(k) Plan
  • Flexible Time Off, Paid Holidays
  • Pa
  • Discounts, Perks
  • Tuition Reimbursement
  • Adoption Assistance
  • ESPP (Employee Stock Purchase Plan)

________________________________________id Family Leave

 

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

None

Duration (Temp Positions Only):

Not Applicable

 

Candidates can be considered to work from the following locations:

 

Americas : United States : Colorado : Colorado Springs

Job ID : 46000 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

 


Nearest Major Market: Colorado Springs

Job Segment: Pre-Sales, CSR, Accounts Receivable, Fulfillment, Sales, Management, Finance, Operations, Customer Service