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Application Engineer - Expert - G10645

Date: 
Country:  China
State / Province:  Sichuan
City:  Chengdu
Job Type:  Regular
Job ID:  36722

Keysight is the world's leading electronic measurement company, helping scientists and engineers address their toughest technical challenges with confidence through innovations in wireless, modular, and software solutions. Our employees leverage their insight and passion to deliver measurement solutions in wireless communications, aerospace and defense, and semiconductor markets with world-class platforms, software and consistent measurement science.

This job will be part of the Services Solutions Group, which helps customers manage test instruments across the instruments' lifecycles - calibration, repair, technology refresh, asset management, consulting, training and product purchase alternatives. With service centers in over 30 countries, Services is a people intensive, local business.

The Services Solutions Group helps customers find new ways to maximize their asset usage, streamline their engineering operations, and achieve lower costs.

Job Description

KeysightCare Technical support engineer works in a team environment to provide world-class support and services to our customers. You will work as a professional application engineer, to contribute to value creation, to drive customer satisfaction and to demonstrate high performance in your work.

KeysightCare技术支持工程师在团队环境中,为客户提供世界一流的技术支持和服务。你将有机会作为一名专业的应用工程师在高效的工作中为价值创造做出贡献,并推动客户满意度。

 

Your responsibilities will include:

  1. As an expert of Keysight's Component Test products or solution, provides responsive and in-depth pre-sales and post-sales technical support including measurement, application, configuration etc.  作为是德科技器件测试产品或解决方案的技术专家,为客户提供及时深入的的测量、应用和配置等各方面的售前售后技术支持。
  2. Delivers technical expertise for solution implementation and start-up assistance to the customer based on Keysight Test and Measurement products and services. 基于是德科技的测试测量产品和服务,为顾客提供解决方案、启用协助等专业知识。
  3. Understands customer's problems and efficiently resolves the technical inquiry via remote channels like phone, email, portal etc. 能够充分理解顾客的技术问题,并能通过电话、渠道高效解决技术问题。
  4. Proactively works with R&D to provide customer insights and research on solution.  与研发团队合作,提供顾客反馈、研究解方案。
  5. Qualify and refer hardware, software and services sales opportunities to the right Sales teams. 将优质的硬件、软件和服务的销售机会转给销售团队。
  6. Contribute technical articles to the KeysightCare Knowledge Base.  KeysightCare知识库贡献技术文章
Job Qualifications
  1. Bachelors/Master/Dr. Degree in Electronics Engineering or equivalent.
    电子工程或者相关专业的学士或以上。
  2. Typically, 8+ Year Experience in using Test & Measurement instrumentation for Component Test. e.g. Network Analyzer
    在器件测试方面有至少8年以上的工作经验,并用有网络分析仪等器件测试设备的丰富使用经验。
  3. Strong communication skills and the ability to interact with a wide variety of people. And be able to discuss and explain complex issues remotely.
    有较强的与人沟通的意愿、能力和技巧。能够远程讨论和解释复杂问题。
  4. Possess a customer-first mindset with the passion to serve customers.
    拥有客户至上的心态,并有热情客户服务。
  5. Be able to handle multi-task and work under pressure.
    可以同时处理多项任务,并能够承担一定的工作压力.
  6. Written and verbal proficiency in both English and Chinese.
    熟练的中文和英语
Job Function

Service & Support

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