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Technical Support Engineer - Entry

Date: 
Country:  Romania
State / Province:  Bucharest
City:  Bucharest
Job Type:  Campus
Job ID:  34121

Job Description

 Responsibilities:
• Provide basic level telephone and email support to Ixia customers located in EMEA / US region
• Assists customers with software entitlement issues and help with upgrade and license process
• Assist customers with operation and configuration of Ixia hardware and software
• Takes care of tracking, packing and shipping the hardware by following the internal procedure
• Accurately log, track and maintain customer service requests
• Effectively work and communicate with worldwide support and engineering team
• Achieve customer satisfaction and support metric goals
• On demand support during late shifts and weekends (not on a regular basis)

Job Qualifications

Requirements:
• BS or MS in Computer/Electrical Engineering with focus on Internet/Networking
• Knowledge of Ethernet, IP, DHCP, PPP, VLAN, routing protocols

• Excellent English communication skills (written and verbal)
• Highly organized and detail oriented
• Ability to coordinate with teams in offshore locations
• Self-sufficient self-starter who can work with little or no direction

Job Function

 

Business:

Ixia Group

Employment Program:

Campus

Duration (temp position only):

6 - 12 months

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Part Time (P)

Travel Required:

None

 

 

 

 

 

Candidates can be considered to work from the following locations:

 

EMEA : Romania : Bucharest : Bucharest

 

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***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


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