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Technical Support Engineer - Demo HW

Country:  Romania
State / Province:  Bucharest
City:  Bucharest
Job Type:  Regular
Job ID:  35275

Job Description

This is a chance to join a leading provider of IP network testing systems; successful applicants will have the opportunity to further develop their hardware installation and troubleshooting skills as well as networking skills in the area of Layer 2-7 testing.


• Assist customers with booking, preparing, testing, packing and shipping of Ixia hardware by following the internal procedure
Accurately log, track and maintain customer service requests

• Accurately maintain the internal database with status and info regarding the shipped or inhouse items
• Effectively work and communicate with local Support and Engineering team as well as EMEA Sales team

• Provide basic level telephone and email support to internal customers located in EMEA region
• Achieve customer satisfaction and metric goals
• On demand support during late shifts (not on a regular basis)

Job Qualifications

• Student (4th year of study) or Master
• Knowledge of hardware architectures and software installation across different OS

• Strong hardware troubleshooting skills

• Windows and Linux knowledge (user level as well as admin)

• Excellent English communication skills (written and verbal)
• Highly organized and detail oriented
• Ability to coordinate with teams in offshore locations
• Self-sufficient self-starter who can work with little or no direction


• Scripting knowledge

• OS imaging tools knowledge

• Networking background (CCNA) is a plus

Job Function


Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

EMEA : Romania : Bucharest : Bucharest

Job ID : 35275 

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