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Technical Support Engineer

Date:  Apr 27, 2021
Country:  Romania
State / Province:  Bucharest
City:  Bucharest
Job Type:  Regular
Job ID:  38479

Job Description

As a member the KeysightCare Technical and Application Support (K-TAS) team, you will assist Keysight's customers by providing timely and effective pre and post sales technical support towards resolving technical problems of varied scope and complexity. The position requires a strong customer focus, solid communication skills, technical competence, and an ability to adapt to new technologies.  

 

Every day you will have the opportunity to impact the success of Keysight’s customers as they work on the forefront of technology in areas such as automotive, communications, and aerospace. 
You’ll have access to the breadth of Keysight’s electronic measurement products and software; to replicate customers measurement challenges, complemented with a comprehensive technical training program, delivered by Keysight’s product experts.

 

 

Your responsibilities will include:
•    Provide timely and comprehensive pre and post-sales technical support to customers, including product selection and configuration, product operation, measurement and application support 
•    Qualify, diagnose, trouble shoot and resolve customer’s measurement challenges.  Accurately document resolution in Keysight’s CRM systems, ensuring a high level of customer satisfaction and operational excellence.
•    Assists customers with software entitlement issues and help with upgrade and license process
•    Provide highly qualified product, software and services leads to sales.  
•    Contribute technical article content into the KeysightCare KnowledgeBase.
•    Close cooperation with Keysight’s product and software teams, to ensure timely management and resolution of technical cases.
•    Effectively work and communicate with worldwide support and engineering team

Job Qualifications

Qualifications

•    Bachelors, Master’s degree or University Degree in Electronic Engineering or equivalent.
•    1-3 years of relevant experience as a test engineer, design engineer or application engineer
•    Practical experience using Test & Measurement instrumentation such as function generators, power supplies, digital multimeters, data acquisition and oscilloscopes. Knowledge of network, sources and spectrum analyzers is an advantage.
•    Self-motivated to investigate and learn Keysight products and the applications they are used in
•    Clear written and verbal communications. Able to explain technical concepts clearly over the phone and email.
•    Customer-first mindset with the passion to serve customers
•    Be able to multi-task and work well under pressure.
•    Fluent German and English written and verbal communication skills are essential
•    Nice to have : basic programming skills applied in a T&M environment, using languages such as: C#, .NET, C++, VB, Python, LabView or VEE Pro 

Job Function

Technical Support

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

EMEA : Romania : Bucharest : Bucharest

Job ID : 38479 


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