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Technical Support Engineer - Intermediate - G11780

Date: 
Country:  Romania
State / Province:  Bucharest
City:  Bucharest
Job Type:  Regular
Job ID:  36779

Job Description

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product changes/enhancements. May support 3rd party products and be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation. Creates tests, tools, and diagnostic procedures for use by product support personnel. May quality check technical product documentation. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.

 

  • Works on technical support assignments with broadly defined objectives
  • Solves straightforward issues, challenges and problems within field of specialization
Job Qualifications
  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 2-4 years relevant experience for entry to this level.
  • Requires general proficiency with tools, systems and procedures to accomplish job.
Job Function

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

EMEA : Romania : Bucharest : Bucharest

Job ID : 36779 


Job Segment: Technical Support, Engineer, Technical Support Engineer, Field Service, Technology, Engineering, Customer Service, Manufacturing