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Technical Support Engineer, Entry

Country:  Romania
State / Province:  Bucharest
City:  Bucharest
Job Type:  Internal Temporary Worker
Job ID:  36985

Job Description
  • Provide basic level telephone and email support to Ixia customers located in EMEA / US region on second shift (2PM-10PM)
  • Assists customers with software entitlement issues and help with upgrade and license process
  • Assist customers with operation and configuration of Ixia hardware and software
  • Takes care of tracing, packing and shipping the hardware by following the internal procedure
  • Accurately log, track and maintain customer service requests
  • Effectively work and communicate with worldwide support and engineering team
  • Achieve customer satisfaction and support metric goals
  • On demand support during late shifts and weekends (not on a regular basis)
Job Qualifications
Job Function
  • BS or MS in Computer/Electrical Engineering with focus on Internet/Networking.
  • Hands on experience on testing different layer 2-7 technologies ranging from subscriber access, to routing, load balancing and general IP forwarding in IPv4 and IPv6 networks.
  • Excellent English communication skills (written and verbal)
  • Highly organized and detail oriented
  • Ability to coordinate with teams in offshore locations
  • Self-sufficient self-starter who can work with little or no direction
  • Prior Customer Support Experience


Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

EMEA : Romania : Bucharest : Bucharest

Job ID : 36985 

Job Segment: Technical Support, Engineer, Electrical, Testing, Technical Support Engineer, Technology, Engineering