TECHNICAL SUPPORT ENGINEER -12 months

Date:  Nov 8, 2022
Country:  Romania
State / Province:  Bucharest
City:  Bucharest
Job Type:  Internal Temporary Worker
Job ID:  47165

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

 

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified.  We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

 

At Keysight, Inclusion & Diversity is an integral part of our core values.  We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.  We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

Job Description

This is a chance to join a leading provider of IP network testing systems; successful applicants will have the opportunity to further develop their networking skills in the area of Layer 2-7 testing. 
 

Responsibilities: 
• Provide basic level telephone and email support to Ixia customers located in EMEA / US region 
• Assists customers with software entitlement issues and help with upgrade and license process 
• Assist customers with operation and configuration of Ixia hardware and software 
• Takes care of tracking, packing and shipping the hardware by following the internal procedure 
• Accurately log, track and maintain customer service requests 
• Effectively work and communicate with worldwide support and engineering team  
• Achieve customer satisfaction and support metric goals  
• On demand support during late shifts and weekends (not on a regular basis) 
 

Job Qualifications

Requirements:


• Basic theoretical and practical knowledge of Ethernet, IP, DHCP, PPP, VLAN, routing protocols 

• Good English communication skills (written and verbal) 
• Highly organized and detail oriented 
• Ability to coordinate with teams in offshore locations 

 

Desirable:  

• CCNA  
• Experience on switch/ router configuration on Cisco. 
• Unix/Linux experience is a plus. 
 

Offer 

  • Highly attractive financial and benefit package, according with individual experience and performance. 
  • Career development opportunity in a multinational company. 
  • The opportunity to work with high-level technologies. 

Job Function

Technical Support

 

Shift:

Afternoon Job

Schedule:

Full Time (F)

Travel Required:

None

Duration (Temp Positions Only):

6 - 12 months

 

Candidates can be considered to work from the following locations:

 

EMEA : Romania : Bucharest : Bucharest

Job ID : 47165 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

 


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