Customer Service Support

Date:  Dec 3, 2022
Country:  Germany
State / Province:  Baden-Württemberg
City:  Boeblingen
Job Type:  Internal Temporary Worker
Job ID:  48383

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

 

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified.  We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

 

At Keysight, Inclusion & Diversity is an integral part of our core values.  We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.  We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

Job Description

 

Are you a proactive and motivated Customer Service Representative who wants to be part of a professional, diverse work environment where you take ownership of your work and get the support of a winning team?

 

We are looking for a passionate, people-oriented Customer Service Representative for our support order team in our German headquarters in Böblingen, near Stuttgart!

 

This is a complex role for which we will train you thoroughly in our internal processes around incoming orders and how to manage them through to delivery and billing. You need to be organized, communicative and able to interact with different stakeholders.

What will you be doing?

 

  • Managing customer service requests such as end-to-end order status management, for example:
    • order creation for our European clients and checking against legal requirements
    • tracking of repair/calibration requests
    • coordinating with our interface organizations like logistics, service entities and others
    • monitor end-to-end order process status and ensure closure
    • resolve questions around invoicing requirements, contract issues/administration or lease administration
  • Resolving problems by applying established policies, procedures and tactics.
  • Determining and developing new or improved approaches to processes or tasks.

What we offer?

 

12-months contract within an exciting company! At Keysight, we develop with our visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world. 

 

Our benefits are: 

  • Competitive salary based on experience
  • Flexible working hours and working from home days
  • Individual training curriculum and development opportunities

Job Qualifications

 

To be successful in this position, you bring the following with you:

  • Very good GERMAN and good English 
  • Approximately of 2 years relevant experience in a complex, industrial customer service environment
  • This is a good fit for someone with a commercially focused apprenticeship (kaufmännische Ausbildung) or similar
  • Working knowledge of MS Office and complex systems like SAP, Siebel, Oracle, Salesforce
  • Positive and self-confident approach to resolve issues and ensure customer success
  • Experience handling challenging phone calls or escalations
  • Good time management and organizational skills
  • Detail and process oriented to ensure quality and operational excellence
  • Flexibility for the occasional overtime request – we also give flexibility on our side, of course

Job Function

Customer Service

 

Business:

Keysight Global Sales - Europe

Employment Program:

Internal Temporary Worker

Duration (temp position only):

6 - 12 months

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

None

Staffing Recruiter:

Irene Valero Pizarro

 

 

 

Candidates can be considered to work from the following locations:

 

EMEA : Germany : Baden-Württemberg : Boeblingen

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


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