Field Service Engineer (m/f/x) in Dresden

Date:  Nov 19, 2022
Country:  Germany
State / Province:  Nordrhein Westfalen
City:  Bochum
Job Type:  Regular
Job ID:  48034

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

 

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified.  We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

 

At Keysight, Inclusion & Diversity is an integral part of our core values.  We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.  We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

Job Description

Keysight’s Global Services Organisation (KGSO) is seeking to hire an ambitious Field Service Engineer (FSE) to join its team, with responsibility for delivering on-site support services to Keysight’s Parametric Test customers across the Semiconductor Industry Sector, with a focus on DC Parametric Testing in the cleanroom test cell environment. 

The successful candidate will have the responsibility of delivering on-site support services to the European-wide installed base of Parametric Test Solution customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, parts and escalation management relating to solution hardware and software.  

The responsibilities will include, but are not limited to, the following:

•    On-site installation and commissioning of the complete solution.
•    Supporting regional project teams with support strategy planning and implementation.
•    Manage and implement preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in conjunction with the customer’s production requirements.
•    Coordination of third-party suppliers. 
•    Installation of hardware and software/firmware upgrades and service notes.
•    Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
•    Work with cross-functional teams to address difficult repair situations and escalations.
•    Deliver customer training.
•    Determine and develop approaches to the varied assignments associated with this position.
•    Lead field service and support projects requiring coordination with other functions, customers and suppliers.
•    Solve a broad range of system problems of varying scope and complexity, involving hardware,
software, networking, application and facilities.
•    Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

Job Qualifications

•    Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
•    Fluent in German and English.
•    Valid driver's license with clean driving record; ability to travel via car and air is essential. 
•    Flexibility to travel across EMEAI region when required. The ability for short-notice travel is essential to this role. 
•    The ability to work from your own home office is essential; this position is not located at a Keysight office. The desired location for this position is DRESDEN or surrounding areas. 

Desired
•    Working knowledge of parametric test would be advantageous. 
•    Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge, with a focus from ultra-low current / voltage to HV systems and safety. 
•    Previous on-site commissioning and/or service delivery experience desirable. 
•    Good working knowledge of MS Windows OS, Linux and networking.
•    Strong organisational skills, with the ability to prioritise tasks in a logical manner.
•    Be self-motivated, with the ability to work with minimal supervision.
•    Ability to make decisions that favourably effect customer uptime.
•    Excellent written and verbal communication skills.
•    Ability to work in high-stress, mission critical situations.
•    Flexible working hours per customer commitments.
•    Requires general proficiency with tools, systems and procedures to accomplish job.

Job Function

Support / Service

 

Business:

Order Fulfillment

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

> 50%

Staffing Recruiter:

Lucia Nunez

 

 

 

Candidates can be considered to work from the following locations: Dresden 

 

EMEA : Germany : Nordrhein Westfalen : Bochum

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


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