Technical Support Engineer

Date:  Sep 24, 2022
Country:  India
State / Province:  Karnataka
City:  Bengaluru
Job Type:  Regular
Job ID:  44450

Job Description

Provides engineering support to customers, customer support personnel and field support staff on systems and product issues. Works with customer and company personnel to define technical problem, determine the solution and assist customer in implementing the fix. Provides technical feedback to engineering concerning product changes/enhancements. May support 3rd party products and be called on-site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.  Creates tests, tools, and diagnostic procedures for use by product support personnel.  May quality check technical product documentation. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.

 

  • Works on technical support assignments with clearly defined objectives
  • Solves problems of limited scope and complexity

Job Qualifications

  • Bachelors or Master Degree or University Degree or equivalent.
  • No prior experience required; may have up to 2 years’ relevant experience.

Job Function

 

Shift:

Variable

Schedule:

Full Time (F)

Travel Required:

None

Employment Program:

Regular

Duration (Temp Positions Only):

Not Applicable

 

__________________________________________________________________________________

Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : India : Karnataka : Bengaluru

Job ID : 44450 


Job Segment: Technical Support, Technical Support Engineer, Engineer, Field Service, Technology, Engineering, Manufacturing, Customer Service