Loading...
Share this Job

KeysightCare Technical Support Application Engineer

Date: 
Country:  India
State / Province:  Karnataka
City:  Bengaluru
Job Type:  Regular
Job ID:  36735

Internal Job Description

The role is part of the KeysightCare Customer Support Organization, delivering post-sales customer support directly to key customers and strategic partners. 
The KeysightCare Technical Support Application Engineer is a key player in the customer value-chain and you are critical in supporting our customer’s technical problems.

You'll learn how to provide timely and effective on-line technical support; clarifying, analyzing and resolving technical problems of varied scope and complexity. You will be required to demonstrate a broad knowledge of instrumentation, applications and technologies, with the intent that over time as you build your knowledge and experience you become more specialized in a specific technology / industry area. Typical applications are test of electronic components, digital modulation in wireless communications as well as a wide range of signal analysis and RF/MW applications. Further data acquisition, power and DC measurement applications are a key focus. Your knowledge of measurement automation applications to solve connectivity problems is key.

This position requires high energy, a good attitude and teamwork, to drive cost effective problem resolution for our customers. Strong customer focus, technical competence and flexibility to adapt to new technologies, are key success factors. You start with a comprehensive technical training program, complemented by the development of professional skills required in a services environment. We are looking for a Technical Support Engineer with ideally up to 2 years of experience.

Responsibilities include:
•    Interfacing with existing or potential customers, sales and/or service representatives and partners to handle a variety of pre-sales or post-sales enquiries.
•    Provide timely and effective remote pre and post sales technical support, solving technical problems of varied scope and complexity.
•    Close cooperation with the Keysight product and software divisions. The remote technical support engineer is the technical interface between the customers and the Keysight product developers.
•    May support 3rd party products and occasionally visit customer site.
•    Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to sales.

Job Description

The role is part of the KeysightCare Customer Support Organization, delivering post-sales customer support directly to key customers and strategic partners. 
The KeysightCare Technical Support Application Engineer is a key player in the customer value-chain and you are critical in supporting our customer’s technical problems.

You'll learn how to provide timely and effective on-line technical support; clarifying, analyzing and resolving technical problems of varied scope and complexity. You will be required to demonstrate a broad knowledge of instrumentation, applications and technologies, with the intent that over time as you build your knowledge and experience you become more specialized in a specific technology / industry area. Typical applications are test of electronic components, digital modulation in wireless communications as well as a wide range of signal analysis and RF/MW applications. Further data acquisition, power and DC measurement applications are a key focus. Your knowledge of measurement automation applications to solve connectivity problems is key.

This position requires high energy, a good attitude and teamwork, to drive cost effective problem resolution for our customers. Strong customer focus, technical competence and flexibility to adapt to new technologies, are key success factors. You start with a comprehensive technical training program, complemented by the development of professional skills required in a services environment. We are looking for a Technical Support Engineer with ideally up to 2 years of experience.

Responsibilities include:
•    Interfacing with existing or potential customers, sales and/or service representatives and partners to handle a variety of pre-sales or post-sales enquiries.
•    Provide timely and effective remote pre and post sales technical support, solving technical problems of varied scope and complexity.
•    Close cooperation with the Keysight product and software divisions. The remote technical support engineer is the technical interface between the customers and the Keysight product developers.
•    May support 3rd party products and occasionally visit customer site.
•    Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to sales.
 

Job Qualifications

•    Bachelors or Masters’ Degree or University Degree or equivalent on electronics and communications engineering or similar. 
•    Up to 2 years relevant experience or graduates for entry to this level.
•    Requires ability to work independently.
•    Solid understanding of the generation, demodulation and analysis of digital communication signals.
•    Solid understanding of RF/MW fundamentals with practical experience using RF/MW test equipment.
•    Basic programming skills applied in a T&M environment using programming languages such as VEE, LabView, MATLAB ®, C/C#, Python
•    Strong analytical skills to analyse and solve technical problems
•    Strong organisational skills, ability to multi-task, prioritise and work well under pressure.
•    English written and oral communication is essential
•    Customer-centric approach, always putting the customer first in all that you do
•    Full driving license

Job Function

      

     

Shift:

            

          

 

Day Job

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

< 25%

            

 

Duration (Temp Positions Only):

Not Applicable 

__________________________________________________________________________________

Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : India : Karnataka : Bengaluru

Job ID : 36735 


Job Segment: Technical Support, Application Engineering, Electronics Engineer, Network, Engineer, Technology, Engineering