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IT Engineer,Applications,Advanced

Date: 
Country:  India
State / Province:  Karnataka
City:  Bengaluru
Job Type:  Regular
Job ID:  38433

Job Description

Keysight IT Customer Facing Solutions team is looking for a Cloud Systems Analyst with extensive experience in salesforce.com. You will be playing a DevOps Role in Salesforce center of excellence team and will be responsible for Techno Functional Support, solutions, consulting and developments/enhancements. You will collaborate with high performing teams for the ongoing DevOps (Development and Support Operations) work on Salesforce.com. You will be leading continuous improvements on the cloud platforms to achieve optimized cloud ecosystem.

Responsibilities and Duties
  • Perform hands-on investigation, troubleshoot, identify the RCA and fixes for support techno functional issues.

 • Engage and perform ITIL driven AMS operations that includes Incident Management, Problem Management and technical change management activities

 • Independently handle Incidents and service requests and resolve then within SLA’s

 • Must have a good understanding of Cloud to on premise integrations especially in the area of SFDC and engage in troubleshooting and fixing integration issues on his own or in collaboration with Middleware or upstream/downstream application teams.

 • Perform application administration and performance management activities

 • Perform hands-on technical design, prototyping, proof-of-concepts, and development as required in support of current and new enhancements

 • Independently leading and managing SDLC stages from gathering requirements, Design, Build, Test & Deploy for ongoing enhancements

 • Create and document application requirements by working with business counterparts and end users • Manage and perform release management to production through stipulated version control process

 • Keeping abreast of new cloud application features and continually improve the application footprint

Experience

Bachelor or Masters Degree in Computer Science, Information Systems, or equivalent.

• At least 2-3 years’ experience with Salesforce.com with an overall 3-5 years IT experience.

 

• Proven experience in the area of ITIL driven Application Maintenance and Support. ITIL certification would be an added plus.

 • Proven track record with implementation of Salesforce.com.

• Experience in Agile implementations would be an added advantage.

• Proven work experience & knowledge in CRM domain.

• Knowledge of best practices with implementation of cloud technologies

• Team worker with ability to collaborate across cross functional teams to meet aggressive delivery schedules

• Ability to work independently in a global environment

• Working knowledge of SDLC methodologies

Job Qualifications

Bachelor or Masters Degree in Computer Science, Information Systems, or equivalent.

• At least 2-3 years’ experience with Salesforce.com with an overall 3-5 years IT experience.

 

• Proven experience in the area of ITIL driven Application Maintenance and Support. ITIL certification would be an added plus.

 • Proven track record with implementation of Salesforce.com.

• Experience in Agile implementations would be an added advantage.

• Proven work experience & knowledge in CRM domain.

• Knowledge of best practices with implementation of cloud technologies

• Team worker with ability to collaborate across cross functional teams to meet aggressive delivery schedules

• Ability to work independently in a global environment

• Working knowledge of SDLC methodologies

Desired Skills

Bachelor or Masters Degree in Computer Science, Information Systems, or equivalent.

• At least 2-3 years’ experience with Salesforce.com with an overall 3-5 years IT experience.

 

• Proven experience in the area of ITIL driven Application Maintenance and Support. ITIL certification would be an added plus.

 • Proven track record with implementation of Salesforce.com.

• Experience in Agile implementations would be an added advantage.

• Proven work experience & knowledge in CRM domain.

• Knowledge of best practices with implementation of cloud technologies

• Team worker with ability to collaborate across cross functional teams to meet aggressive delivery schedules

• Ability to work independently in a global environment

• Working knowledge of SDLC methodologies

      

     

Shift:

            

          

 

Variable

            
            

Schedule:

            
            

Full Time (F)

            
            

Travel Required:

            
            

< 25%

            

 

Duration (Temp Positions Only):

Not Applicable 

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***

Candidates can be considered to work from the following locations:

APAC : India : Karnataka : Bengaluru

Job ID : 38433 


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