Loading...
Share this Job

Customer Service Specialist

Date: 
Country:  China
State / Province:  Beijing
City:  Beijing
Job Type:  Internal Temporary Worker
Job ID:  38289

Job Description

Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions. Responds to and /or provides assistance to Keysight trade customer and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration. May act as lead for team responsible for booking orders and/or processing quotes. In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products. Resolves problems by applying established policies, procedures and tactics.

 

  • Evaluates customer service assignments and determines actions required
  • Customer service tasks involve analysis and new/customized approaches
  • Solves complex administrative problems requiring breadth/depth of customer service knowledge
Job Qualifications
  • Requires higher education or specialized training/certification, or equivalent combination of education and experience.
  • Typically minimum of 5 yearsrelevant experience for entry to this level.
  • Requires extensive knowledge and skills to complete specialized tasks.
Job Function

 

Business:

KTO - PathWave Software Organization

Employment Program:

Internal Temporary Worker

Duration (temp position only):

> 24 months

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

< 25%

Staffing Recruiter:

Shuangxue Bai

Hiring Manager:

Yang Song

 

Candidates can be considered to work from the following locations:

 

APAC : China : Beijing : Beijing

 

___________________________________________________________________________________

Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


Job Segment: Accounts Receivable, Fulfillment, Pre-Sales, Customer Service, Finance, Operations, Sales