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Multilingual Customer Service Representative (m/f/x)

Date: 
Country:  Spain
State / Province:  Catalonia
City:  Barcelona
Job Type:  Regular
Job ID:  27406

Job Description

Customer Service Representative (German, Dutch, French, Hebrew, Italian, Swedish)

Are you a proactive and motivated Customer Service Representative who wants to be part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely across different departments?

Do you want to work in the center of Barcelona, at the World Trade Center, with views of the Mediterranean? Yes? Read on.

Who we are and what we do

At Keysight Technologies, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement solutions in the industry, with advanced software to match. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world.

Customers span the worldwide communications ecosystem, aerospace and defense, automotive, energy, semiconductor and general electronics end markets. Keysight generated revenues of $3.9B in fiscal year 2018 and is a leading technology company that helps enterprises, service providers, and governments accelerate innovation to connect and secure the world.

Who are we looking for?

We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives).

What will you be doing?

  • Managing customer service requests such as end-to-end order status management, for example:
    • order creation based on input from client and field sales representative
    • tracking of repair/calibration requests
    • manage product changes or returns
    • monitor end-to-end order process status and ensure closure
    • resolve questions around invoicing requirements, contract issues/administration or lease administration
  • Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests
  • Resolving problems by applying established policies, procedures and tactics
  • Determining and developing new or improved approaches to processes or tasks
  • Exercise sound planning and judgment when managing client requests

What we offer

Competitive salary based on experience and a benefits package with lunch vouchers, private health insurance, gym, childcare benefits, stock purchase plan and more!
Flexible working hours, 24 days of annual vacation
Individual training curriculum and development opportunities
A collaborative environment and strong culture of achieving excellence


 

Job Qualifications

To be successful in this position, you bring the following with you:

Fluent English PLUS one of the following at native speaker level ARE A MUST (German, French, Dutch, Hebrew, etc...)

  • Minimum of 2 years relevant experience in a complex, fast-paced customer service environment
  • Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”
  • Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
  • Good time management and organizational skills
  • Detail and process oriented to ensure quality and operational excellence
  • Proactively resolve complex issues with the best interest of customers and Keysight in mind
  • Positively manage stress that is typical in a customer service environment
Job Function

Customer Service

 

Business:

KEF HR

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

None

Staffing Recruiter:

Claudia Conlan

Hiring Manager:

Marina Anguiano Sole

 

Candidates can be considered to work from the following locations:

 

EMEA : Spain : Catalonia : Barcelona

 

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


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