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Multilingual Customer Service Representative (m/f/x)

Date:  May 12, 2021
Country:  Spain
State / Province:  Catalonia
City:  Barcelona
Job Type:  Regular
Job ID:  27406

Job Description

 

JOIN OUR TALENT POOL and be the first to be contact upon our next vacancy for: Customer Service Representative (French, German, Italian, Swedish, Finnish, Native English - NO Spanish required)

ONBOARDING & work currently 100% remote until we can safely return to our beautiful office at World Trade Center by the sea. 

 

Are you a proactive and motivated Customer Service Representative who wants to be part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely across different departments?

Do you want to work in the center of Barcelona, at the World Trade Center, with views of the Mediterranean? Yes? Read on.

Who we are and what we do

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world.

Keysight generated revenues of $4.2B in fiscal year 2020 and is a leading technology company that helps enterprises, service providers, and governments accelerate innovation to connect and secure the world.

 


Who are we looking for?

We are looking for a passionate, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!

This is a complex role for which we will train you thoroughly in our internal processes around incoming orders and how to manage them through to delivery and billing. You need to be organized, communicative and able to interact with different stakeholders.

 

What will you be doing?

Managing customer service requests such as end-to-end order status management, for example:

  • order creation based on input from client and field sales representative
  • tracking of repair/calibration requests
  • manage product changes or returns
  • monitor end-to-end order process status and ensure closure
  • resolve questions around invoicing requirements, contract issues/administration or lease administration

Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests.
Resolving problems by applying established policies, procedures and tactics.
Determining and developing new or improved approaches to processes or tasks.

 

What we offer

  • Competitive salary based on experience.
  • Full benefits package with lunch vouchers, private health insurance, gym, childcare benefits, stock purchase plan and more!
  • Flexible working hours, 24 days of annual vacation
  • Individual training curriculum and development opportunities
  • A collaborative environment and strong company culture of achieving excellence

Job Qualifications

To be successful in this position, you bring the following with you:

Fluent English PLUS one of the following at native speaker level: German, French, Dutch, Italian, Swedish, Finnish

  • Minimum of 2 years relevant experience in a complex, fast-paced customer service environment
  • Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”
  • Effective communication skills for client handling and internal stakeholders
  • Good time management and organizational skills
  • Detail and process oriented to ensure quality and operational excellence
  • Proactively resolve complex issues with the best interest of customers and Keysight in mind
  • Positively manage stress that is typical in a customer service environment
  • Resident in the Barcelona metropolitan area, NIE and Social security number

Job Function

Customer Service

 

Business:

KEF HR

Employment Program:

Regular

Duration (temp position only):

Not Applicable

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

None

Staffing Recruiter:

Ana Paula Liriano

Hiring Manager:

Marina Anguiano Sole

 

Candidates can be considered to work from the following locations:

 

EMEA : Spain : Catalonia : Barcelona

 

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Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


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