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Customer Service Coordinator with Finnish

Date: 
Country:  Spain
State / Province:  Catalonia
City:  Barcelona
Job Type:  Regular
Job ID:  37571

Job Description

We are looking for an outstanding, people-oriented Customer Service Representative for our multilingual customer service team in Barcelona!

This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives). Your primary responsibility will be creating and processing sales quotes, but you will be expected to take appropriate ownership to resolve issues throughout the quote to delivery to payment process.

 

What will you be doing?

  • Managing customer service requests such as end-to-end order status management, for example:
    • order creation based on input from client and field sales representative
    • input and tracking f repair/calibration requests
    • manage prduct changes or returns
    • monitor end-to-end order process status and ensure closure
    • reslve questions around invoicing requirements, contract issues/administration or lease administration
  • Interfacing with a variety of different parties: clients, sales team, logistics, manufacturing, service technicians to execute customer requests
  • Resolving problems by applying established policies, procedures and tactics
  • Determining and developing new or improved approaches to processes or tasks
  • Exercise sound planning and judgment when managing client requests
  • Solving a broad range of customer service problems varying in scope and complexity
Job Qualifications
  • Language requirements: Native Finnish and fluent English (Swedish and other European languages are also desirable) 
  • Minimum of 3 years relevant experience in a complex, fast-paced customer service environment
  • Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”
  • Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
  • Good time management and organizational skills to maximize productivity
  • Detail and process oriented to ensure data accuracy and operational excellence
  • Proactively resolve complex issues with the best interest of customers and Keysight in mind
  • Positively manage stress that is typical in a customer service environment
What We Offer
  • Competitive salary based on experience
  • Flexible working hours
  • Individual training curriculum and development opportunities

 

Our Benefits Package for you:

  • Lunch vouchers
  • Private health insurance
  • Childcare allowance
  • Gym Funding
  • Keysight Results Bonus
  • Stock Purchase Plan
  • Life insurance
  • 24 days’ vacation plus bank holidays
Job Function

Customer Service

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Candidates can be considered to work from the following locations:

EMEA : Spain : Catalonia : Barcelona

Job ID : 37571 


Job Segment: Field Sales, Bank, Banking, Customer Service, Sales, Finance