Customer Service Coordinator

Date:  Nov 25, 2022
Country:  Spain
State / Province:  Catalonia
City:  Barcelona
Job Type:  Internal Temporary Worker
Job ID:  48184

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

 

Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified.  We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability. 

 

At Keysight, Inclusion & Diversity is an integral part of our core values.  We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We believe everyone should be respected in the workplace and in their communities regardless of race, color, age, gender, sexual orientation, gender identity and expression, ethnicity, religion, disability, veteran status, national origin, or any protected class.  We continuously challenge ourselves to grow in our understanding of inclusion by engaging in a wide variety of diversity programs, initiatives, employee network groups and mentoring/development. This is Keysight – People and Culture - YouTube

Job Description

 

Are you looking for being part of a fast paced, international, diverse and inclusive work environment?

 

We are looking for a proactive and motivated Customer Service Representative to join our exciting company!

 

In this role you will work with internal and external customers across Europe, Middle East/Africa while working with an internal team spread across the globe.  This is a complex job that requires excellent communication, collaboration and organization skills. You’ll be expected to collaborate across teams as “One Keysight”, learning while doing and continuously challenge yourself with stretch assignments with a mindset of professional growth and continuous improvement to reach your full potential.

What will you be doing?

 

  • Managing customer requests such as end-to-end order status management for support agreements contracts and warranty administration (post-sales services), for example:
    • Work closely and collaboratively with each Account Manager supporting them in creating and providing quotes, delivering electronically to the account managers and/or customers.
    • Process the PO from each customer within the agreed SLA´s based on input from client and field sales representative, following the processes and by applying the established policies
    • Monitor end-to-end order process status and ensure closure
    • Resolve questions around invoicing requirements and contract issues/administration
    • Ensure that the Warranty Information (start and end-date) related to the products is correct in the system and handle questions related to the Warranty data.
  • Interfacing with different parties: clients, sales team, service centers, collections department to execute customer requests
  • Resolving problems by applying established policies, procedures and tactics
  • Determining and developing new or improved approaches to processes or tasks
  • Exercise sound planning and judgment when managing client requests
  • Solving a broad range of sales or customer requests varying in scope and complexity
  • You’ll be expected to proactively resolve complex issues and find compliant solutions for increasingly challenging business scenarios and customer needs.

What we offer

 

A place within an exciting company! At Keysight, we develop with our visionary, market-leading, and highly innovative customer breakthroughs that connect and secure the world. 

 

Our benefits are: 

  • Competitive salary based on experience
  • A highly attractive benefits package
    • Lunch vouchers
    • Private health insurance
    • Childcare allowance
    • Gym Funding
    • Keysight Results Bonus
    • Stock Purchase Plan
    • Life insurance
  • Flexible working hours and working from home days
  • Individual training curriculum and development opportunities

 

 

For more information about Keysight see the link to our culture and Spanish Benefits.

Job Qualifications

 

  • Language requirements: native German or Italian or Swedish or Finnish and high level of English
  • Positive, can-do attitude to ensure customer satisfaction and to go “above and beyond”
  • Able to communicate effectively with a variety of internal and external stakeholders and establish strong working relationships
  • Good time management and organizational skills to maximize productivity
  • Detail and process oriented to ensure data accuracy and operational excellence
  • Proactively resolve complex issues with the best interest of customers and Keysight in mind
  • Positively manage stress that is typical in a customer service environment

Job Function

Customer Service

 

Business:

Keysight Global Sales - Europe

Employment Program:

Internal Temporary Worker

Duration (temp position only):

6 - 12 months

Relocation Benefits:

No

Shift:

Day Job

Schedule:

Full Time (F)

Travel Required:

None

Staffing Recruiter:

Irene Valero Pizarro

 

 

 

Candidates can be considered to work from the following locations:

 

EMEA : Spain : Catalonia : Barcelona

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Careers Privacy Statement 

***Keysight is an Equal Opportunity Employer.***


Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.


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